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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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Good

7.5

based on
5331 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.0
All reviews (5331)
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C P. Solo travelers United States of America, November 12, 2012
Hotel is a bit tired on the inside. Needs remodel

Relatively close to airport
5
Check-in took almost 25 minutes since the hotel had some mix-up on my reservation which was made over a month ago. I was polite, but frustrated and tired after a 24 hour flight/travel experience. The room I was given was pretty tired looking. Desperately needs new carpets... really filthy. That's not the maid's problem, it's management being too cheap to buy a carpet when one is old/dirty. The shower water temp changed from scalding hot to frigid cold every few seconds... another really frustrating and unnerving indication of a total lack of attention to quality. This hotel basically sucks. I will do my best to avoid it in the future unless they make major changes.
Lyndon C. Couples Philippines, November 11, 2012
Great Location With a View

friendly Staff
7
We were near the hotel late in the afternoon and we decided to stay in any of the hotels near the vicinity. I opened Agoda in my Ipad and there the Heritage Hotel is on top of the list with a very competitive rate. Booked. and it was that easy. We had a very wonderful stay
Restaurant Tip: Dine at Buffet 101 at the Mall of Asia
Emmanuel B. Solo travelers United States of America, November 11, 2012
Nice hotel

Location
7
Upgraded to a suite since there were no king size bed on a deluxe. The suite was roomy but the mattress was not comfortable. You can hear the noise on the road at times so best to get a room on the other side of the building. For the price of a suite, some of the amenities should have been free like sodas, water, etc. Most of the items on the fridge have a price tag even the cup of noodles. Tried breakfast at the restaurant and not really impressed due to selection. The hotel is old and does need a lot of upgrading. It's location close to the airport is the thing going for it and the casino.
Shirley L. Couples United States of America, November 11, 2012
great location close to airport

Proximity to the airport
6.7
Okay hotel. Old but really close to airport and Mall of Asia
Hotel Feature Tip: Proximity to the airport
Jeremy C. Groups United States of America, November 10, 2012
Good hotel, decent location

Location to airport
6.7
The hotel is clean but the fixtures are old. Sadly, the aircon was a bit 'warm' and not blowing very cold air which is essential for Manila!!! There is no free wifi also and in this day and age, paying for wireless internet should be a crime! Really, to charge Pesos 300 / hour is a bit ridiculous when you can goto the coffee shop or shopping malls and get it for "free." Small things like this cost the hotel nothing and make a huge difference. The hotel is close to Manila airport in case you need a place to crash for the night. This is what we used it for during this trip. Along busy Roxas boulevard - at night, the streets are inundated with "working girls of the night" so if you wish to avoid those things (families, etc) perhaps may want to pick another location - but this area of Manila is close to the "red-light" district so it's to be expected. It's not a bad hotel. Enjoy your stay.
Sit F. Groups Malaysia, November 10, 2012
Great location but old rooms

Convenient
5.7
Hotel is situated in a great location - near the airport and also the SM Mall of Asia. Hotel provides shuttle buses to the mall, so that's helpful. Great place to do shopping & find food. Taxi fare from airport to hotel should not cost anything more than PHP250. Hotel rooms are clean but sadly fixtures are very old. Also there is no free wifi (not even the hotel lobby!). If you need to get free wifi, just go to the back of the hotel to Kenny Rogers Roasters Chicken Restaurant, buy a drink and get access to the free wifi there! I would NOT recommend this hotel to those of you who are in Manila for a holiday but if you're just stopping over for a night, then the hotel is very convenient.
Florence P. Groups Singapore, November 10, 2012
classic but good service

homey, friendlt staff
9
the hotel is old, but still very elegant the only sucks about the hotel was the wifi, the fact that its not free... its very expensive.. hope hotel will provide free wifi if not at least not that over kill price.
Beat E. Solo travelers Switzerland, November 10, 2012
comfortable stay

location, easy access to public transportation, friendly staff
7.3
Christine M. Groups Philippines, November 9, 2012
Great location and good service

With shuttle going to moa.
7.3
Good experiece but i think some of the rooms need already renovating. Thermostat of airconditioning should be checked. However, the staff is very good with dealing with guest. They are also very honest. What i liked most with the hotel's service is that it has a shuttle going to and from mall of asia.
Daisuke A. Business travelers Japan, November 8, 2012
Good location

Good location
6.7
the room is not so big but not so small. the location is the center of entertainment and near to the airport.this hotel claims 5 star hotel but i think that it is 4 star level judging from the facilities. better to avoid the rooms facing edsa street as they are very noisy.

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Customer Reviews - Heritage Hotel, Manila

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