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Very good 7.5
Based on 6757 reviews

Recent customer comments

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Very good



based on 6757 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Staff Performance 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

8.3 Norman O.
Philippines
October 04, 2013
Safe, comfortable and relaxing.
International buffet, with casino and nice renovated swimming pool.
I always love staying in this hotel. Been here so many times because the rooms are huge, staff are friendly, centrally located, public transportation easily accessible and close to shopping areas.

4.3 Samuel D.
Australia
October 04, 2013
Hotel was old and seems very outdated..
close to mall of asia..
I would recommend another hotel for the price range, the heritage is old and smells a bit strange.. one of the elevators didn't work and the mini bar is ridiculously priced.. a small water costed something like 400 peso when i looked at the bill afterwards..

8.7 Marie T.
Philippines
October 04, 2013
very accommodating
Very accommodating, near the city & very accessible
It's nice to visit again Heritage Hotel. Very accommodating & nice ambiance. The room is nice & comfortable.

7.7 Ho S.
Taiwan
October 04, 2013
very good location
location, price and large room.
Heritage Hotel is very near to the airport. You don't need to worry to get caught in traffic for departure. Good location to every attraction.

7 James G.
United States
October 03, 2013
Good for overnight if early flight from airport
Close to airport, balcony and lounge
Arrived late in the day no staff offered assistance with baggage when we got out of the taxi. The desk just pointed down the lobby because you have to go upstairs to check into the Club rooms. again no assistance with baggage (the staff just watched as we struggled with 4 suitcases and several bags). Upstairs at Club check in again no assistance and staff was polite but not friendly or seemingly interested in more than the minimum for their job. The restaurant had trouble with consistent staff, we had 3 different servers yet all were around the dining area no one actually seemed willing to assist us. Would not use more than an overnight as a hotel for easy airport access.

5 Scott B.
Canada
October 03, 2013
Not bad not great
Near Airport, price, clean rooms
Not too bad, been here before as I needed a place to stay near the airport.

5.3 steve T.
Australia
October 02, 2013
think the standards have fell in the last year
?
very disppointed in the service there now..insects in room..food very poor..waited 1 hr for some drink at breakfast..1 staff on duty

8 gerard J.
Canada
October 02, 2013
excellent location, friendly staff; very clean an
location, the comfortable room, the buffet restaurant
from the moment we arrived the doorman was quick and polite; front desk professional and prompt; fast elevators; clean and efficient room; fast room service; efficient check-out

10 Elizabeth S.
Philippines
October 02, 2013
Nice room,nice food,nice ambience and a very good
Nice.awasome and a lovely place a very huge rooms
Nice very relaxing and i just love the place a love everything

10 Elizabeth S.
Philippines
October 02, 2013
Nice clean awosome
Good service nive food a very nice hotel
Nice,lovely and a very good hotel. I just love the people and staff of the hotel and near to shooping center and transportation