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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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Good

7.5

based on
5475 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.0
All reviews (5475)
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Gideon B. Solo travelers Philippines, September 10, 2014
A so-so stay in a 4-star hotel

Staff, wifi, food
7.3
Well I might come here again only if they promise me to clean my room again carefully and neatly. I mean very neat. Also I request to put something in the air conditioner to put away bad smells in the room, like the smell of the wall or I dont know like old building smell.
Beni G. Business travelers Australia, September 10, 2014
Facility
6
Paid internet connection
Haider R. Business travelers Singapore, September 10, 2014
Nice and neat

Location, service and accessibility
9.7
Jeff G. Couples Canada, September 9, 2014
Beware of cockroaches

location, price, affordable
4.3
We stayed for two nights and they covered our breakfast, lunch and dinner with complimentary food stubs for their buffet at the hotel's Cafe Riviera. The food seem to have been there for days. In short, do not expect it to be fresh. You can tell the hotel is old and they have seem to forgotten to update the facilities of the hotel. We found baby cockroaches crawling on the table where the buffet is. I wouldn't say the rooms are clean because it had a weird smell once you enter the room. The room we got had a terrible air condition. It broke down within the day and started to smell like something is burning. They did transfer us to a new room. The hotel is just old and outdated. If you aren't someone who is bothered by the things mentioned, then this is a good hotel considering the price and the location of the hotel which is very near the Mall of Asia.
David R. Business travelers United States of America, September 8, 2014
Manila Hub

Staff
9.7
:-D
Maria C. Couples Philippines, September 8, 2014
5 star service at affordable rates

location, secure, clean and big rooms.
9.3
The room we stayed in was a bit dated but nevertheless clean and well kept. Bathroom was well lighted with complete amenities. Check-in and checkout was a breeze. Really helpful and accomodating staff. Nice breakfast selection. Location is good, near malls and restaurants. Will come back again.
Maria C. Couples Philippines, September 8, 2014
Perfect littlle hideaway in the city.

location, staff service, clean rooms & comfortable beds.
9.3
Melissa H. Solo travelers United States of America, September 8, 2014
Not the worst, but won't be staying here again.

Clean, Nice lobby, friendly
5.7
The room was clean, the lobby was nice, and the staff was friendly. That's about where it ends. The location is right on a large road so there's always traffic. The walls and door are pretty thin so you can always be awoken by honking horns at any hour of the night (or morning). Also, if you aren't woken up by the cars, you can be woken up by your neighbors if they giggle or have the TV on at a normal listening level OR the staff when they're doing their jobs early in the morning (around 5 AM). The food is subpar. If you go to the main buffet, it's like a jungle trying to get to the food, which has either run out or has some meager scraps left. Whatever food you do get is bland or just plain awful. The staff is nearly non-existent and if you're smart, you should follow their example and just not attend. Also, the coffee is absolutely horrible. If you're fortunate enough to get access to the Club Room, you can drink real coffee and munch on the best that the buffet has to offer, but it still runs out in the evening. If you decide to get a massage, be prepared to be go down to the basement and be led to one of the creepiest back rooms I've ever seen. Instead of a sheet to cover you, there's a simple little towel and a dirty pillow to give you neck aches for however long you decide to "relax". The quality of the massage itself is heavenly and is the only redemption for the weird mix of dirty and musky the room offers. Also be forewarned that only the massages can be charged to your room; you will have to pay cash for anything else. Spare yourself the experience and just get a room at the Dusit Thani for about $30 more.
Jerry L. Business travelers Singapore, September 8, 2014
good

location, facilities and services
9.3
Ho W. Groups Hong Kong, September 7, 2014
Comfortable hotel

1.big room 2.nice breakfast 3.convenient location
6.7

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Customer Reviews - Heritage Hotel, Manila

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