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Very good 7.5
Based on 6757 reviews

Recent customer comments

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Very good

based on 6757 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

3.3 Irenena L.
September 06, 2013
Not up to standard.
Located near the airport, Food is located nearby and friendly staff
Hotel is not up to my expectation. Upon entering the room, there is a mouldy smell like it was emptied for too long. Ants can be found everywhere and carpet is stained and mouldy. Nothing much can be found nearby the hotel. I will not return to that hotel in future.

7 Filbert G.
September 06, 2013
Convenient hotel for short visits
Central location, professional staff, security
This hotel is good if you have to stay semi close to the airport yet want to go out on the town. Price is good value, it's certainly not 5 star, but it's not priced at 5 star either. Casino in the hotel makes it easy. Mall of Asia is just minutes away. I wouldn't recommend this hotel for families because of the surround environment and the typical guest staying there. For couples and solos, this is acceptable. The hotel is rather dated, so it's not a vacationer's hotel, just good for convenience and price.

6.3 louie C.
September 06, 2013
Nice & comfortable
It's near the airport,clean & comfortable room,friendly staffs.
Very relaxing to stay in a clean,comfortable & big room. The hotels location is accesible to the airport so there's no need to rush.

7.7 hiroshi H.
September 04, 2013
friendly staff and good room on this time
big size bed, clean room, silent room
i had luckey on this time because i booking delux room but change to club room. but can't club lounge.

9.7 KIM W.
United Kingdom
September 04, 2013
quality hotel, great location
Room, Staff and Breakfast ararrangements
Perfect. Hotel with good atmosphere, good location for the night life, being close to the aiport.

7.3 Toshihiko A.
September 04, 2013
Good Location for shopping and bars
Good location, reasonable price and close to airport
Comfortable. It was very easy to catch Taxi. The door man was very helpful for me to support to catch taxi and guide the driver to take me to my destination.

7.3 Peter L.
September 04, 2013
Excelent location, large rooms
location, price, rooms, shopping
The hotel is centrally located and close to a huge shopping mall (Mall of Asia), ten minutes from the airport and very close to some nightlife. rooms are slightly getting old but are huge and comfortable. Breakfast is getting worse each month

4.7 antonio R.
New Zealand
September 03, 2013
Very Poor
Pool, car park, room size
Very poor. Staffs were not friendly except for housekeeping attendants, no acknowledgment on a reception , no smile, no eye contact, not much variety of buffet breakfast & most of the time the pot were empty. Internet was poor, so inconvenient, you have to asked for an access everyday & need to find a good reception in a room as most of the time there were no signal. Air conditioning were very bad, it seems that it's been turned off every morning. Water temperature in shower was really bad as it changes temperature while having a shower from cold water to a burning hot water. Staff are noisy especially in the morning when all the housekeepers were on the floor, they talk too loud & even screaming on the floor. This hotel shouldn't be a five star it should only be a three star hotel.

8.7 emma A.
United States
September 03, 2013
Location, service, comfort
Very good but They have to improve their WiFi, very slow.

8.3 Dennis J.
United States
September 03, 2013
Was the perfect hotel for business meeting
The restaurant buffet breakfast as well as dinner is the perfect place to bring your guests.
The stay was perfect. So much that we already told our friends to stay there. Only negative point I can recall is that the bathroom need to be remodeled. They are old...but clean. We had not stayed in the Heritage in a while, but after this trip it will be are preferred.