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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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Good

7.5

based on
5202 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.7
Food/Dining
7.0
All reviews (5202)
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Matthew B. Solo travelers Australia, July 13, 2012
Overpriced in every way, poor room for the $

average small casino if you're a gambler which i am not.
4.3
Check in was quick however front desk staff member less than helpful, wanted to buy load for phone he just pointed to the street outside, the first bus boy I spoke to got me e-load from the front desk. I was also informed internet access is 300 peso's for one hour and only one login, if you need internet access throughout the day do not stay here. Food and drink was ridiculously priced, two cups of standard small coffee over 350 pesos, one bottle of 500ml water 150 pesos, nowhere to buy water in the area so if you come back late your only option is to pay the ridiculous water charges, I had a guest and orderd 6 small bottles before I knew the price, bill was 888 pesos, only alternative is to brave the streets of manila at that time of night and look for a 7/11, or boil the kettle and wait for it to cool, extortion, ridiculous, I complained to the manager who offered to refund and then explained that you are entitled to 4 bottles of water complimentary but no-one tells you this, it appears to be a sectet unless you complain. Room of poor quality and definately did not feel like a 4 star hotel, old tv and just adequate room, get better quality rooms with hotels for half the price. Did not order breakfast due to the astronomical prices. I did not ask for a newspaper however I was woken at 9am by a staff member incessantly ringing the doorbell to give me a paper, I would have rathered stay asleep, no choice but to wake up. There is a small casino in the hotel of poor quality which i did not use but did see. Very disappointed by this hotel, would never stay there again, extremely overpriced, agodo add paints a much better picture, would not recommend this to anyone except a lazy gambler with poor standards who couldnt be bothered taking a taxi two mins to the proper casino nearby.
Lee F. Business travelers Australia, July 13, 2012
Good hotel close to airport and mall

Nice breakfast close to airport and mall of asia
8.7
overnite only but 5star hotel with good breakfast and nice rooms.nice pool too.it is very close to airport and has courtesy busses to huge mall of asia close by.right across the road is entertainment complex which is very good for a drink and chat.best bar is pitstop.use the footbridge just up the road to cross the busy street
Hotel Feature Tip: Ask for room at back of hotel as the front ones can be a bit noisy with traffic
Eric A. Families with young children United States of America, July 13, 2012
Lovely Hotel

Casino within the hotel
9
Food was good. Had free breakfast that was up-to-par with international standards. Internet was fast. Service was great. Hotel staff went out of their way in serving us.
Rickurt J. Solo travelers United States of America, July 12, 2012
Safe Spot to Stay and Casino if you like to gamble

Close to airport
10
Good spot to stay and safe near aiport and mall of asia. It is a good spot to stay for a couple nights.
Shopping Tip: Mall of Asia is 1 min
Ronald I. Solo travelers Canada, July 12, 2012
Greait place

Freindly staff
8
It is a wonderful place. That was my 2nd stay there, and I plan on going back again. The hotel is clean, and well maintained. The staff is prfessional and very friendly. I would definately stay there again.
Grant B. Solo travelers Australia, July 12, 2012
great rooms with lots of space

short travel time from airports
8.3
The ehritage hotel is a sound value for money hotel with good size accomadation and easy access to transport.Cabs busses and jeepneys are right outside the front door.Full time security and room confirmation checks on all entering make you feel that safety if your a visitor are not a concern.Desk staff are friendly and efficient.
Nightlife Tip: across the street from good bars and energetic nightlife
Rodney L. Solo travelers Switzerland, July 12, 2012
Nice Hotel but the rooms are getting a bit old now

Proximity to MOA
7.7
FGoyer and restaurant are very nice but the rooms are getting old
Jhamaica R. Families with young children United States of America, July 12, 2012
Nice Hotel

friendly and accomodating front desk and hotel staff, very clean hotel
9.3
hotel staff were very friendly, accomodating and willing to help guests, anticipates guest needs. What i dont like is the Wifi connection, although we already have the passcode provided by the hotel it still goes off more frequently, for a parent like me w/ young kids, we need the wifi wherever we go for the kids to access their games and for us to be able to search for nearby places.
April B. Couples United States of America, July 11, 2012
Great Hotel

staff was very accomodating
8.7
our stay here was great, although we booked in the club on the 9th floor one thing threw me back though. the television. i mean, in this age and time plasma tv's are in. the one in our room was old school. i think they need a little upgrade
Mary A. Couples Philippines, July 11, 2012
good location

service was good
7.3
accomodating personel,good location and good price
Shopping Tip: good loc for shopping in manila

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Customer Reviews - Heritage Hotel, Manila

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