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Very good 7.5
Based on 6800 reviews

Verified traveler reviews

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Very good



based on 6800 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

Janelle S.
Philippines
January 02, 2016
Accessible location
..near the airport

Markus N.
Germany
January 02, 2016
high prices poor service
food is ok
Still too high price for old and dirty carpet,curtains and wall paper.when you take the shower head out of the holder its dirty behind. 5pm I asked to change towl and fix the bed. When I came back at 10pm it was still not done. Renew my asking. Nobody remembered I asked before. I liked to warm some food. Calling housekeeping.following a inpolite discussion: what is this for food?where you got this? If it was not made in the hotel it cost 250peso to warm it. But for 250 I can already buy new pasta. So not worth it. A soft drink from the minbar is 130peso.only 20meters left the hotel it cost15 peso only. Don't get me wrong.I can pay 4 or 5 stars if the service is good. But what you got here is nothing for your money. The heritage is nothing worth it what it cost. I will for sure not go back. The heritage is only expensive . Thats it !!

Tan C.
Singapore
January 02, 2016
Nil
Nil
Good

Michael D.
United States
January 02, 2016
Heritage New Years eve
Location
It was very nice except for wireless internet in the rooms. In the lobby it was excellent

judith B.
Philippines
December 31, 2015
home away from home
room,food,courteous staffs
Great

Marlene C.
Hong Kong
December 31, 2015
Excellent Service
Friendly Staff, Spacious, Relaxing
I stayed a total of 5 days since i booked another 2 nights for 28-30 December. I would like to comment that the Room Service staff - Michael i think and the lady who answers the call was very friendly and accommodating. I ordered the Fish and Green Mustard Soup because i love Century and to my surprise, it was not in the soup, after checking, the lady admitted that it was out of stock and she changed my soup to Mushroom Soup. It was really not the mistake since it was written and was not available, it was really the way they handled it. Also, Michael served me my lunch and breakfast on different occasions and always greeted me with a warm smile. I would always consider staying in this hotel in the future. Many Thanks

waqas K.
Pakistan
December 31, 2015
Comfortable and efficient
Hygiene, location, environment
Comfortable and relaxing

Ian W.
United Kingdom
December 31, 2015
Close to Airport and MoA
Good value for money, great staff and close to MoA and Airport
Rooms are a little tired and possibly saying its a 4* hotel is a little ambitious on the international scale but it does have all the facilities to qualify for 4* just needs a little refurbing but nothing too major. I stay here frequently because of its location and value for money. The beds are comfortable and clean as are the bathrooms although a little dated but functional and a full size bath tub. The breakfast was a little disappointing as there was little left and what was left was hardly warm. But I accept we did arrive with only 10 minutes before they stopped serving the breakfast buffet at 10:30 but even so I think the quality of food should be the same throughout the serving period. Otherwise another great stay.

Ejercito P.
Philippines
December 31, 2015
a
a
A

AILEEN R.
Philippines
December 30, 2015
Christmas Holiday
Location
Its just ok but not enough with the price i pay