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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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Good

7.5

based on
5825 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.0
All reviews (5825)
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Maria C. Couples Philippines, September 8, 2014
5 star service at affordable rates

location, secure, clean and big rooms.
9.3
The room we stayed in was a bit dated but nevertheless clean and well kept. Bathroom was well lighted with complete amenities. Check-in and checkout was a breeze. Really helpful and accomodating staff. Nice breakfast selection. Location is good, near malls and restaurants. Will come back again.
Maria C. Couples Philippines, September 8, 2014
Perfect littlle hideaway in the city.

location, staff service, clean rooms & comfortable beds.
9.3
Melissa H. Solo travelers United States of America, September 8, 2014
Not the worst, but won't be staying here again.

Clean, Nice lobby, friendly
5.7
The room was clean, the lobby was nice, and the staff was friendly. That's about where it ends. The location is right on a large road so there's always traffic. The walls and door are pretty thin so you can always be awoken by honking horns at any hour of the night (or morning). Also, if you aren't woken up by the cars, you can be woken up by your neighbors if they giggle or have the TV on at a normal listening level OR the staff when they're doing their jobs early in the morning (around 5 AM). The food is subpar. If you go to the main buffet, it's like a jungle trying to get to the food, which has either run out or has some meager scraps left. Whatever food you do get is bland or just plain awful. The staff is nearly non-existent and if you're smart, you should follow their example and just not attend. Also, the coffee is absolutely horrible. If you're fortunate enough to get access to the Club Room, you can drink real coffee and munch on the best that the buffet has to offer, but it still runs out in the evening. If you decide to get a massage, be prepared to be go down to the basement and be led to one of the creepiest back rooms I've ever seen. Instead of a sheet to cover you, there's a simple little towel and a dirty pillow to give you neck aches for however long you decide to "relax". The quality of the massage itself is heavenly and is the only redemption for the weird mix of dirty and musky the room offers. Also be forewarned that only the massages can be charged to your room; you will have to pay cash for anything else. Spare yourself the experience and just get a room at the Dusit Thani for about $30 more.
Jerry L. Business travelers Singapore, September 8, 2014
good

location, facilities and services
9.3
Ho W. Groups Hong Kong, September 7, 2014
Comfortable hotel

1.big room 2.nice breakfast 3.convenient location
6.7
Mark S. Solo travelers United States of America, September 7, 2014
Night at MNL Heritage

Close to Airport; Free WIFI; Included Breakfast Buffet
9.7
The stay was good, but I was disappointed to learn that the Casino was closed (for renovation, I assume).
Julio B. Families with young children Philippines, September 7, 2014
a place close to the airport is great advantage

food, room, parking
10
its a great pleasure to stay and relax and flight the next morning because its close to the NAIA
Alexander R. Solo travelers Philippines, September 7, 2014
The Hotel is good especially the interiors

Class, location, food
10
Good and comfortable. The food is great. The hotel interiors are also great. I think they have to clean or maybe repaint the exterior of the building. :)
Henrik A. Business travelers Denmark, September 7, 2014
The hotel claims to be five star - 3 star tops

Situated close to airport
5.3
all other experiences were below expected standard. When we came - no person to op the tAxi and help with bags. No internet available before check in which was 20 min waiting, no body offered any help. The hotel was nice, but is worn. But i can live with that if there were a good service and atmosphere, but there were not. As described value for buck was terrible. And i travel 60 days a year 15-20 of them in Asia.
Elizabeth D. Couples Philippines, September 7, 2014
Awesome

Nice,clean,friendly place
10
Good a wonder place to stay with.

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Customer Reviews - Heritage Hotel, Manila

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