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Verified traveler reviews

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Very good

based on 6799 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

Livia R.
December 02, 2015
A relaxing night at Heritage Hotel
The best three things about Heriatge Hotel are its staff who are very courteous, its cleaniliness and the location.
I made the right choice to have an overnight stay in Heritage Hotel after a late night movie date with my best friends. The place provided the ambience for catching up with friends without hurting much our wallets. More Power, Heritage Hotel!

vivekkumar P.
December 01, 2015
Is perfect staff n service expect room cleanliness
Service Standard n trustable
Was nice nothing wrong

December 01, 2015
good nice
food, room big, staff ok
my executive room very big, but facilities old, renovation needed.

November 30, 2015
location, big, normal
food is good, location close to SM MOA, infant is EDSA and Roxas , room a bit too old, staff good.

Romila R.
November 27, 2015
So far so good!
Quite Good

Juanillo M.
November 27, 2015
Had a great stay at Heritage..
Helpful staff. Location. Comfort.
We were charged for items we didn't consume at the mini bar Oct. 16/015. Also our bill showed a long distance telephone charge of P2,300. In Oct. 17 to 24/015. Front desk was kind enough to make the adjustment .

Elizabeth S.
November 26, 2015
people are nice but front desk are horrible
Their is noise in the other room in front of ours i report to front desk no response. Front desk was not smiling especially the female.

Rudi D.
November 24, 2015
Bad experience in The Heritage
Intervention of the duty manager
We booked this hotel as an emergency because we have to stay two extra days in Manila after our local flight was canceled due tu APEC meeting. During check-in we took an upgrade to club room, they promessed a suite, but it wasn't. The people at the reception were reacting very cold, not willing to help any way. The buffet at the clubroom was very poor on offerings and on quality. The condition of the bathroom was horrible and the carpet in the room looks very very dirty. On the second day we had to receive an importent phone call form our next hotel and the phone was not working at all, just a big noice. Then we contacted the duty manager. We explain our objections, he understand us. Finally he give us an other room (this time a real suite like was promessed on check-in) and he make an arrangement on the upgrade to club-room. The duty manager did a good job.

Larry S.
United States
November 23, 2015
Debut Stay
Room comfort, Food, Pool

Maria B.
November 23, 2015