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Recent customer comments

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Very good



based on 6822 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

Citadel M.
Philippines
December 16, 2015
wonderful stay
Close to the airport, affordable, nice food.
It was a good experience again for us there. Good staff, good breakfast, and it's close to everything. I love it there. Every time we go to Manila I always booked in this hotel. Its' convenient.

Levi-Ann A.
Philippines
December 15, 2015
Old hotel that badly needs renovation
Near the airport
The stay itself is OK but the hotel is old and really in need of renovation. The doors are really old and the carpets are all worn-out. Do not get the breakfast option as it is not worth the price. The breakfast staff is also not helpful and just busy appearing to be busy. The options are not great so if you can, get breakfast somewhere else. We would not recommend to stay in this hotel as there are definitely better options around. This is not 4 star quality.

Leslie A.
United States
December 15, 2015
Vacation of a Lifetime.
Close to the NAIA, Great location, great staff
It was excellent

Nadarajan G.
Malaysia
December 15, 2015
Great Hospitality Vs. Bad ID and old outlook
Staff, Staff & Location
Ok

CheeWah L.
Malaysia
December 14, 2015
Heritage hotel business stay
Location

vivekkumar P.
Australia
December 11, 2015
1980s hotel rooms n just renovEted lobby only.
Front office is rude Don't liked n not anymore Better we search in makati after visit I realised rooms was older style needs extreme renovation bathroom are smelly. No window are balcony

vivekkumar P.
Australia
December 09, 2015
1975 hotels interior
they are professional
Never again As rooms are so broken n carpets are completely gone to change with heavy smelly It's safe place but location wise still I believe makati is best or near airport

Dk D.
Brunei Darussalam
December 07, 2015
i had great honeymoon
its safe,nearby the airport and had good customer service
Its the first time me and my husband trip to manila and staying at the heritage hotel was the best memory i ever had and we were newly weds..the staff were very helpful and i enjoy staying in there..i will suggest this hotel to my family and friends

horst M.
Germany
December 07, 2015
marginally
there was nothing good to mention
diapointing

Gary A.
Philippines
December 06, 2015
Good Location
location, cost and staff
Overall we had a good stay