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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay, Manila, Philippines

Recent customer reviews

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Very good


based on
6591 reviews

4951 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (6591)
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John A. Solo travelers Philippines, February 28, 2015
very excellent service

very nice hotel, very clean. friendly staff
Heritage hotel is a very nice hotel that i love to stay everytime im in manila
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Tim H. Families with young children United States of America, February 28, 2015
Heritage Hotel Review

Safe, good value, pleasant environment
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Jae W. Business travelers South Korea, February 28, 2015
I like it.

Location. Staff, transportation.
Very good.
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Christopher L. Business travelers United States of America, February 28, 2015
Convenient Hotel

Location, Good food, Comfortable room
The hotel was good. It is over rated once you have to deal with the front desk staff. They have too many inexperienced newcomers and not enough seasoned veterans who know how to deal with issues of early check in and promises not kept by the hotel. The food was very good at the restaurant, but getting someone to bring you a second cup of coffee at the buffet proved impossible, and the wait staff pretty much kept their eyes forward to not have to do anything but what they had in front of them. Again, poor training from a supposed four star hotel. The room was clean and comfortable, but showing its age in the bathroom. A good choice if you want to be close to the Mall of Asia, but otherwise it is over priced.
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Mario B. Couples United States of America, February 28, 2015
No free WIFI

location cleanliness and pool
the room is good and clean but wifi is important will not recommend the hotel to my friends
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Arvind B. Couples United Kingdom, February 27, 2015
Good value

big room, friendly staff, good value
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Yoshishige O. Families with young children Japan, February 27, 2015
great location for reasonable prices

location, price and accommodations
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Rahma H. Couples Philippines, February 27, 2015
Location is excellent,close to the airport and mal

Staff,location and comfort
Generally,it was a comfortable and convenient stay, though the the room airconditioning was not that cold.
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Dolores C. Couples Philippines, February 27, 2015
Front desk staff need re-evaluation

Convenience, attentiveness of door people, bell and service crew
Front desk are not very welcoming. They need to learn to smile and one male staff was argumentive and rude. They need to develop more eye contact with guest, they just couldn't be bothered. I felt discriminated.
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Anita I. Couples United States of America, February 26, 2015
our stay at Heritage hoel

The staff are very friendly, the security is really tight and the place is fairly clean.
it was very pleasant.
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