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Recent customer comments

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Very good

based on 6822 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0
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Jen S.
June 14, 2015
Nothing much other than reasonably good location
Near to Mall of Asia. Easy to find. Reasonable value for money.
We stayed for a night and couldn't have left at a better time. The Concierge at SEA Residences is a much better option, closer to the Mall of Asia, and had newer facilities. The staff tried to charge us for the swimming pool because we were a group of eight and insisted we had to pay for five persons, despite us having booked two rooms and were allowed four in the pool for each room. The main entrance to the pool is via level three, through a long corridor, down two flights of stairs to level one. The side exit was from level one, through the restaurant. We had two elderly and two toddlers with us, and the staff insisted that we were unable to use the side exit and wanted them to walk up two flights of stairs. It was only after we pleaded several times and pointed out that one of the elderly had walking difficulties, that he conceded and allowed him to go through the side exit. It is simple common sense. Perhaps the hotel should coach their staff in empathising with the guests. Better still, make the pool more accessible for guests, not just for those who pay to eat in the restaurant.

Seow G.
June 14, 2015
Club facility Services n Cocktail.
average but need to improve the bathtub stopper?

Jerome B.
June 14, 2015
Ok for the money
food service location
ok for the money. But better places are available.

Weldyn H.
United States
June 14, 2015
Location, size of room and cleanliness
It was fair. They charge for the Internet, which we feel should come with the price of the room. The buffets are not that good! There is not any quality to the food.

fauzi A.
June 14, 2015
close to large mall,easy taxi and friendly staff
We had a bathroom drainage issue.The staff was quick to solve the problem

fauzi A.
June 14, 2015
close to large mall,easy taxi and friendly staff
The staff was friendly,the bathroom really needs to be upgraded.

Euihyun L.
South Korea
June 14, 2015
Possibily 4 stars but except room condition
All Staff service , good english
I wont come again with that price, very disappointed about all old conditions of hotel but all the staff was good. Really need to renovate the all carpet and room

Leslie J.
United Kingdom
June 12, 2015
Very pleasant hotel .
Location, staff, value for money
Very pleasant stay.

Rick R.
United States
June 10, 2015
Location, Clean, Great Staff

June 09, 2015
Hotel is good location and nearby mall of asia..
Staff very friendly
Good and plesant stay