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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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Good

7.5

based on
6163 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.0
All reviews (6163)
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Carl A. Solo travelers United Kingdom, September 21, 2014
Not even close to being a 5 star hotel.
3.7
The staff didn't seem too friendly, the airport shuttle never collected me from airport even though it was included in price. My room was dirty, paint peeling from the ceiling, mould on the walls, cupboard doors would frequently get stuck. When I tried to arrange for a shuttle to take me to the airport they wanted to charge me 800 php even though it was already included with the booking. By this point I was too tired to argue and just wanted to leave this hotel as quickly as possible. If this was a 3 star hotel and the price was cut in half then I wouldn't be complaining. I would call it an average hotel with nothing special. But this is advertised as a 5 star hotel and I paid a 5 star price. Frankly I'm disgusted.
Tapas K. Solo travelers United States of America, September 21, 2014
Old Stinking Outdated Hotel

Location, Airport, Ok Food
5
Room was flooded with water from A/C Water. Old and smelly room . Just near to the airport for a night stay
Carolyn M. Couples Philippines, September 21, 2014
Couple's Day

food, room, staff
7.7
Arphie S. Solo travelers Philippines, September 21, 2014
Just nice

Location is near the biggest mall in Asia, Clean rooms, Nice staff
9.3
it short but very nice
Andrew B. Couples Philippines, September 20, 2014
Refuge during storm

service, the upgrade, the compliments
7.3
The best place to stay because it is near the airport.
Sherlyn L. Families with young children Philippines, September 20, 2014
Nice

Location, room comfort, nice staff
9.3
Fun!
Dharmendra N. Business travelers India, September 20, 2014
It a nice hotel to stay and very safe and secure

Hotel Room and Service, Near to Mall of Asia and Casino.
8.7
I suggest Some one Must try to stay its a Good Hotel.
Mitchelle D. Couples Philippines, September 20, 2014
Dirty CR, Shower drain not working properly

cheap, easy to get to, quick check in/out
6
Very disappointing. The Shower head points outward the shower area making the floor wet. The You will have to hold up the Drain switch on the Tub for the water to drain or the tub will be flooded. The Hotel, Room, CR, facilities, furnitures, all look and smell OLD. Except for their Towels.
Joanna D. Business travelers United Kingdom, September 19, 2014
Nice hotel conveniently located for SMX etc

Room comfort, location, breakfast
8
I moved to this hotel after originally staying at the Microtel for a trade fair (which was too noisy for sleep). I stayed in a Club room so cannot comment on the regular rooms but my room was very nice and the staff helpful. Breakfast was fine, both in the club area and in the restaurant downstairs. As long as there is no heavy traffic it is only a 5 minute taxi ride from the SMX centre and the Mall of Asia. My only criticism is that only 2 very small bottles of drinking water were provided and they were not replenished on the second day. However when I pointed this out I was not charged for the water I had to take from the minibar.
Joan A. Couples Australia, September 18, 2014
excellent

location staff friendlineas clean
8
comfortable

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