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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

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Jeffrey H. Couples Australia, September 24, 2014
Five stars? Maybe 20 years ago!

Location and staff
The Heritage is well known, and has a great location on the corner of Roxas Blvd and EDSA. But that's pretty much where it ends. The hotel is old, and it's lost its sparkle. It looks tired and shabby. I have no idea how a hotel acquires and maintains its 5-Star rating, but I would wish them good luck if they were seriously reviewed. The room was dull. Carpet worn. Paint dull. Bathroom fittings old and worn. Bed was a bit ordinary, and not of the quality one would have expected. The worst? The food! Dinner, we skipped. Bought Thai takeaway from MOA, and it was really good. Because the menu looked dull. Filipino standards like adobo and sininang looked unappealing, and didn't feel like steak. There wasn't much more. But breakfast? We had a Club room on the 9th floor, which meant breakfast in the Club Lounge was included. Similar arrangements in similar hotels supplied a great buffet of international fair. Not in this case! There was rubbish like plain lugaw (congee), corned beef (yes, that cheap canned rubbish), and this horrendous bacon! Dried-up, salty, tasting a bit stale, consistency of rubber. Bread of the standard sugary-tasting flavourless stuff that you get at Pure Gold. Basically, more like a caranderia than a 5-star hotel. We wont be returning. Diamond or Sofitel are light-years ahead of this tired old establishment.
Raymond R. Couples Singapore, September 23, 2014
Passing by

Location, concierge service and food
It was plesant as it was a short stay. And understanding, cooperating staff with great competence. Will reserve again in the near future.
Rolando C. Solo travelers Philippines, September 22, 2014
Good Hotel Except for the Food

Good location, Feel Safe, Very comfortable
I like the room they gave me. It has nice view. The bed was very comfortable and has 4 nice pillows on it. The downside is the food they serve at buffet breakfast. The fruits they serve is not at all sweet and appealing. The hot chocolate is very sweet, it might be best if there is no sugar in it. The food choices is okay for budget travelers like me, but for the higher end rooms, it might be a disappointment.
Peter J. Families with young children United States of America, September 22, 2014
i would stay there again

good staff good foood and very clean
very good
Mila A. Groups Canada, September 22, 2014
Not impressive

close to airport and mall
It wasn't as expected. Front desk was implying that I got a better deal at Agoda.
Muhammad M. Couples Singapore, September 21, 2014
Best accommodation

the breakfast was superb. room was really comfortable. room service was really nice
Worth it for the price u pay. Gonna come back again for sure. Love the accomodation and comfort of the hotel staff. Room was big and relaxing.
Chian H. Business travelers Malaysia, September 21, 2014

Good location,near to airport, easy find food
I like stay here cause it easy to airport and mall. Near in casino. Great location
Ahmed W. Business travelers United Kingdom, September 21, 2014

Hospitality, punchuality, room service
Nendell H. Solo travelers Philippines, September 21, 2014
Good location.

Good location, near to malls and shopping.
Very good location and near to malls and shopping.
Angelica P. Couples Philippines, September 21, 2014
overnight stay

spacious room,location and inexpensive
room was good,fast check in and out.breakfast buffet had different choices,pool seem ok.hotel is a bit old but well kept.but it was a good overnight stay.

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Customer Reviews - Heritage Hotel, Manila

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