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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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from 6292 reviews

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Jeffrey D. Couples Australia, September 14, 2014
Cancelled flight

location, the foyer.
Customer service was very poor The hotel is poorly maintained and over priced When I first arrived the Hotel reception wanted to charge me twice the room rate. I had to purchase an internet card, go online to Agoda to book the room at less than half the price the hotel was attempting to charge. that price is way over price for the hotel as well sometimes you get that
Michael C. Business travelers Philippines, September 14, 2014
nice stop-over hotel

price, location, and food
Check in and checkout was fast and efficient. Room is clean and okay, though a bit old. I was just in for a stopover for an onward international flight so the hotel just provided me what I need for a good price.
Guofeng K. Business travelers Malaysia, September 14, 2014
Lost Control Shower Water

Good Pickup Transport, Good Staff, Good Cafe
Overall it is good however with the "Lost Control Shower Water" giving an unpleasant experience and hope the hotel management will do something with it otherwise "A granule of mouse droppings spoils a whole pot of porridge".
Roselle B. Families with young children Philippines, September 13, 2014
Less Expected than what was Advertised

They were able to provide great people in housekeeping, front office, and f&b.
I'd say the stay was average. My first night in the hotel was a different experience, the lobby was dark and we thought that there were repairs being made. Apparently, it was how they keep the lobby during late hours. :( It was a five star hotel with very little amenities. One restaurant for the whole facility, I have to call the front office everyday for the internet access, carpets and walls in the room were unkept and needs cleaning and repaint, lastly, bathroom needs to be renovated and parts were in badly need of replacement (bathtub was dark brown which I think was supposed to be white), drain and shower heads that has rusts on it and needs to be fixed. All in all, the staff made all the difference in my stay. They were friendly and courteous. It would have been a great experience have they renovated the place. :)
Michael C. Couples United Kingdom, September 13, 2014
nice hotel

area safe clean
Very comfortable and good hotel
Maricel P. Couples Philippines, September 13, 2014

Very good
Ricky C. Couples Indonesia, September 13, 2014
A pleasant stay

Location, Comfort and Service
Lawrence J. Couples Philippines, September 13, 2014
Nice and Good for Money to Stay but quite Old

Location, Food and Friendly Staff
The Hotel is good to for weekend getaway, good location near to Airport, MOA, Bluewave and Bluebay walk. Food lots of variety, I can say some are salty but overall is OK. For the room and beds are nice and cozy, bathroom a need to some renovation, aircon quite noisy if you set to high. Carpet need to replace a bit smelly. Overall stay still relaxing and will definitely go back again.
Daryl J. Couples Australia, September 12, 2014
First time in Manila

Location,Staff and Price
Staying at the Heritage was great.Everything was wonderful.Staff,price,Cleaness and comfort but the one down side was wifi was terrible on top floor where we stayed.I was fine down stairs so maybe need to fix that for the guest in the higher floors but apart from that we really enjoyed our stayed there.
Francisco I. Business travelers Philippines, September 12, 2014
Value for Money

Location, Affordable and Clean rooms
They don't offer "Free WiFi access" if booking is excluding breakfast. Clearly, it states "Free WiFi access" for all rooms regardless if booking is with or without breakfast. They were able to give me WiFi access code eventually after explaining to concierge that I need internet access however, WiFi doesn't reach the hotel rooms- only at lobby.

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Customer Reviews - Heritage Hotel, Manila

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