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Very good 7.5
Based on 6791 reviews

Recent customer comments

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Very good

based on 6791 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

Jenifer E.
May 31, 2016
Value for money

Henry M.
May 29, 2016
Great rate for a night's sleep
We got a great last minute rate with Agoda and this room was spacious with a comfortable and warm bed and there were restaurants across the road and Manila Bay and mall of Asia is only 15 mins walk away.

Douglas W.
United States
May 29, 2016
Nice high end hotel
Great location, very nice hotel. The pool is hard to find. It is on the third floor, it is a nice pool. You will need to walk up and down stairs to find it. Parking at the hotel, drive past the front entrance, take the first right. Security will give you paperwork for the front desk to validate for your free parking. When you go down the driveway and park, remember to note the number of your parking space. This will save you searching later. You will need your room key for the elevator to take you to your floor. The front dest will require P 3,000 deposit, it can be put on your credit card. Breakfast (may be free with the room, buffet style). Decent selection, when we were there the eggs were all pre cooked, (the cook was no where in sight). You had to guess what was in the omelets. The sunny side eggs were cold. cooked nice, but they had been sitting for some time. Hash browns, toast, cereal, (no sausage or bacon), fruit, fruit juice and water and more. There is a nice outdoor mall just a 5 minute walk away, with several restaurants. The mall has lots of people walking the center loop, exercising and shopping, and people watching. The rocks along the edge are actually speakers for the piped in music, just a little loud, not bad. free parking width security that will assist you park. The hotel staff is warm and friendly, quite helpful. The restaurant / bar is open late for drinks and dinner if you wish something late. The staff is attentive and the service quick. The air con was very cold in our room, with little control, we left the door open to allow the room to warm up. The shower was hot and cold and hot again. a test of patience. WiFi did not work in the room, in the lobby it was sporadic. Stayed January 2016, traveled as a couple

Monique P.
May 27, 2016
Value for money
The room was ok, not that much to say. Bathroom was a bit old and need to refurbish. There was a lot of choices for breakfast, a pros i can say. Service is not that much impressive or but not that bad too. Check in is smooth and check out is fast. Value for money

Rex R.
United Kingdom
May 27, 2016
It was ok 4* max, bar prices far to high for the Philippines. Location not great but close to airport.

Stanley S.
May 26, 2016
Heritage stay
Good job

Liza V.
May 25, 2016
Heritage is just Old
It looks old. The rooms smell old. The elevator and room key is old. Heritage Hotel is running since the old days but the progress and upgrade of this hotel is as slow as a turtle. Far from a five star hotel. The location is situated in the hustle and bustle of the city. It's almost scary to go out. The only thing good about this hotel is their very accommodating staffs. But I was not there for the staff. I was there for the room and it doesn't look accommodating AT ALL.

Gracelyn B.
May 24, 2016
Needs upgrade
Hotel is a run down already and a bit too pricey. Staff were accomodating. Location is far better than other hotels but needs improvement not just outside but also inside.

Ken M.
May 24, 2016
Dated room in need of refurbishment otherwise ok hotel

Khaled M.
May 24, 2016
Good feedback
My stay was good despite the presence of cockroaches in the toilet and the not so generous portion of main course in semi-buffet lunch