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Verified traveler reviews

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Very good



based on 6822 reviews
  • Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.2
  • Food/Dining 7.0
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Mark D.
Australia
January 17, 2015
disappointed
location only
after spending a week at the hennan lagoon resort on Boracay island, where the rooms, food and service far exceeded the heritage hotel for a lot lesser price, this trip to the heritage was very disappointing

MARICEL B.
Philippines
January 14, 2015
good.
accessible.
Very good.

Thomas B.
United Kingdom
January 14, 2015
excellent
Room food pool staff
I have stayed in the Heritage 2 times now with my wife and baby daughter , we always enjoy our stay here , the rooms are nice, the staff are always very helpful and the food in good. We will stay here again.

Benjamin Y.
Hong Kong
January 14, 2015
Average hotel, nothing special
(Philippines 4-star, International 3-star) hotel. everything else ok.
No serious issues whatsoever. Service and wifi are slow however.

brian H.
United Kingdom
January 13, 2015
Cold aloof and poor service,
the location ,the location , the guys in housekeeping.
I have stayed here many times before and this is the last. The front desk starts it all by being very unfriendly and unhelpful. Their attitute borders on being rude. Twice I tried to book a car to the airport face to face and twice they screwed it up.NO apologies. My room was old and the wiring suspect. NO air came through the aircon but nothing was done about it. Very unfriendly , very unhelpful.

Dean K.
Australia
January 13, 2015
I'll never stay here again!!
My room was dirty, the shower had mould in it, I called reception about wifi and they put me on hold for 1/2 hour, then they wanted to charge me when.it was included. Overall very disappointed, there were no close coffee shops or 7 elevens close by. On one of the busiest road in manila. Lots of better places to.stay for the money.

Ferry B.
Indonesia
January 13, 2015
Clean and make it nicer situation, cheaper
Location, size of room, lobby

piet H.
Netherlands
January 10, 2015
Kind off overrated hotel
large room,
we had a one night stay at the hotel before going to the airport. Check in was slow and very snobbish. Breakfast buffet had many choises, but was overcrowded and even hard to find a seat. Location is not really suitable for a 'nice walk'.

Michael R.
United States
January 10, 2015
Excellent staff, outdated hotel
Staff, room size and proximity to airport.
Stay was fine, however, Internet was horrible for a hotel such as this. As a business traveler, I would expect a 4-5 star hotel to have the best Internet available. My executive room was roomy enough, but outdated. Hotel needs renovation at the very least on the executive floor. Many much nicer hotels just 10-15 further from the airport.

Memvi R.
United States
January 08, 2015
old, stale, infested
location, friendly helpful staff
The first smelled strongly of mold or dampness, so they assigned us a better room. However the second room had small insects, including in the coffee maker. This hotel has really gone down-hill since our last stay in 2011. It needs a good cleaning/refresh.