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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay, Manila, Philippines

Recent customer reviews

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Very good


based on 6730 reviews

5063 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (6730)
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Nigel C. Couples United Kingdom, February 20, 2016
Heritage Pasay Manila
If you can stay in a club room,this is the best value for money in the world.Private floor and checking in to avoid queues,club lounge with free afternoon tea and coffee all day,free paper,free evening meal with unlimited drinks,free private breakfast,free trip to Mall of Asia,check out till 4pm,mini bar,free shoe shine,some free laundry,porter service,butler,airport pick up at reasonable price,very large room with massive bed,bath,shower,loads of storage place.Just compare with Parc Sovereign in Singapore which is nowhere near 4 stars and quite poor value.Heritage is the best hotel I have stayed in and will keep coming back when I am in Manila.
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Michael M. Couples United States of America, February 20, 2016
Good hotel in a great location
I've stayed here often, this time with my wife in a "club room." The hotel is in a really convenient location, 20 or 30 minutes from the airport even during the current highway construction. The hotel is also within sight of the Mall of Asia and across the street from the Edsa entertainment center and fast food restaurants. Some of the rooms are noisy from street traffic. My only complaint on this visit was the $ 4.00 cost of bottled water, it was cheaper to drink beer.
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Haresh M. Business travelers United Kingdom, February 20, 2016
Shower really sucks.
location is good. Food sucks.. Breakfast horrible room service food sucks Shower is horrible
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Samuel J. Solo travelers Canada, February 19, 2016
Another great stay
The Heritage is my home away from home in Manila. Always crisp and clean, an excellent breakfast, big bright rooms that smell good, and staff that go out of their way to offer a great experience every time! A short walk to Mall of Asia, short cab ride to the airport, just up the road from major attractions. The Heritage is as good as most 5 star hotels I've been to.
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David G. Groups Australia, February 17, 2016
Manila Overnight

Access to the airport, staff service and hotel facilities
2 overnight stays travelling to and from Boracay, access to the airport all trips was 30 minutes or less.HOtel is a genuine clean efficient 4 star hotel. Staff were good and hotel facilities were fine i.e. bar, business centres and restaurant.
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David M. Couples United Kingdom, February 16, 2016
Not for the thirsty

Location and Sound proofing from local traffic
After 3 weeks travelling throughout the Philippines in a variety of standards of accommodation this hotel racked up the most expensive bottle of San Miguel. A mind boggling 208 peso after all the add ons. I was too frightened to ask for the wine list. Other than that it is pretty good.
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Mr L. Couples United Kingdom, February 16, 2016
always good as usual.

Still as good as it has always been. We are frequent travellers to this Hotel.
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Oliver F. Families with young children India, February 15, 2016
Good hotel

Location clean and comfortable
Very good
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William C. Families with young children United Kingdom, February 15, 2016
Standards Dropping
We arrive here and had a lot of luggage , 3 staff outside dealing with taxis but no work at the time just watch while i got the luggage out and went inside for a bellboy , only then they got interested , Check in fine , room good but the cleaning standards have drop from before , Food was good and the guy dealing with us was good that i tip him , other staff were poor , asked one for drinks and he said wait sir and never seen again to help and he did not get anyone else , I have been staying here since 2013 on my stopovers in manila , maybe a hotel at the airport next time , at £59 for one night it needs to be better , management has to take the blame for the staff lack of interest in the customer , it has been better
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Minkyu C. Business travelers South Korea, February 15, 2016
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