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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay, Manila, Philippines

Recent customer reviews

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Very good


based on
6585 reviews

4941 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (6585)
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John M. Couples United Kingdom, November 22, 2015
Good hotel

location, good staff, nice pool
The hotel has a very nice swimming pool but drinks at the pool are over priced. Room was big with a nice view. Close to airport, but still took 35 minutes on a Sunday morning.
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Gary A. Business travelers Philippines, November 22, 2015
Good Location

location, cost and staff
Overall we had a good stay
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Larry S. Solo travelers United States of America, November 22, 2015
Debut Stay

Room comfort, Food, Pool
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Edna C. Couples United States of America, November 22, 2015
great location

location, breakfast buffet, clean
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Maria B. Couples Australia, November 19, 2015

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John M. Couples United Kingdom, November 19, 2015
Nice hotel

location, nice pool, good staff
The hotel is an old hotel but well kept. Swimming is very good and water clean. Drinks at the pool are over priced . Location to the airport is very handy due to Manila traffic being very slow to move.
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Rudi D. Couples Belgium, November 18, 2015
Bad experience in The Heritage

Intervention of the duty manager
We booked this hotel as an emergency because we have to stay two extra days in Manila after our local flight was canceled due tu APEC meeting. During check-in we took an upgrade to club room, they promessed a suite, but it wasn't. The people at the reception were reacting very cold, not willing to help any way. The buffet at the clubroom was very poor on offerings and on quality. The condition of the bathroom was horrible and the carpet in the room looks very very dirty. On the second day we had to receive an importent phone call form our next hotel and the phone was not working at all, just a big noice. Then we contacted the duty manager. We explain our objections, he understand us. Finally he give us an other room (this time a real suite like was promessed on check-in) and he make an arrangement on the upgrade to club-room. The duty manager did a good job.
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Timothy J. Business travelers New Zealand, November 17, 2015
Business Trip followed by a vacation Stop Over

The hotel layout and staff are very welcoming, helpful and engaging. The location is great but the roads in Manila are very poor in terms of traffic management.
The stay was very pleasant and like all accommodation offerings there were things that were outstanding, some just very good :) , and a few others that "possibly could be better". When their standard seems generally very high, little things stick out more. No complaints and look forward to my next trip to Manila and The Heritage.
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Bryan S. Couples Canada, November 16, 2015
Needs to learn what clean is

Breakfast , servers at breakfast and all the honking from the heavy traffic
Very over priced , bar staff charged me 3 times the cost of a bottle of a bottle of vodka .
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William P. Solo travelers United Kingdom, November 16, 2015
Close to airport and night life

Pool, breakfast, location
Excellent.A hotel of choice now. Close to airport and Mall of Asia with a good pool and good food. Recommended.
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