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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay Airport Area, Manila, Philippines (Show on map)

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Area: Pasay Airport Area Number of Rooms: 450

Recent customer reviews

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Good

7.5

based on
5932 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.0
All reviews (5932)
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Caroline A. Couples United Kingdom, March 1, 2014
Convenient to airport - about 15mins

Easy transition to airport, pleasant for 1 night stay
7.7
Accommodation was quite good, room was clean. The hotel is too near the main road, along the main traffic artery in Manila, so was noisy even in the middle of the night. Breakfast was passable. I felt uncomfortable walking around the area but bearable in the day more scary at night. Lobby & front desk staff were knowledgeable, friendly & very helpful, well done. Shuttle bus to the Mall of Asia was reliable
Yoshishige O. Solo travelers Japan, March 1, 2014
Good location

location, clean, upgrade
7.7
This time they upgraded my room for some reason, so the space was much bigger than what I expected. It has a great access to the airport, restaurants, the shopping mall.
Mikhail P. Solo travelers Russia, February 28, 2014
In need of renovation, dirty hot tub

Convenient location, easy access to transport, near the aiport
6
Mediocre, low value for money. The overall impression is that the hotel is in desperate need of renovation. Convenient location does not make up for bad breakfast, a dirty hot tub and a swimming pool, strangely located right by a restaurant. Albeit rooms were in more or less decent condition, the bath tub had turned yellow and needed a good bleaching, and towels were way too small for a human being of average size.
Denita G. Couples United States of America, February 26, 2014
Great. Would come back again

Staff food clean rooms
10
Great stay. Thank you for being great. You made our trip very fun and good.
Ralph E. Couples United States of America, February 26, 2014
Ok

Close to the airport, close to the mall and great shuttle service ,great housekeeping and bellboy service
8
Ok except for a minor encounter with a morning front desk personnel who was not very accommodating.
Michael D. Couples Australia, February 25, 2014
basic

nothing stands out
5.7
Was ok, but defiantly not 5 star, barely 4 star at best
Man Y. Families with older children Malaysia, February 23, 2014
Centrally located, near night market

Friendly staffs, good service, location
7.3
Old hotel but staffs are very friendly and helpful, especially the housekeepers.The buffet breakfast needs improvement though, many food & drinks items were not refilled though finished.
Isaac K. Solo travelers Singapore, February 23, 2014
Clean comfortable room, uneven frontdesk service,

Close to NAIA and SM Mall of Asia, clean comfortable big rooms, good breakfast spead but average taste
6.3
Mercedes F. Groups Philippines, February 23, 2014
satisfactory stay

attentive staff, nearness to main shopping areas, ease of public transport
7.7
it was a good stay because the staff readily addressed my request to transfer me to a non,smoking room even though i had not previously indicated such preference.
Rosalind T. Solo travelers Singapore, February 22, 2014
Will definitely return.

convenience, clean and good staff service.
8
It was a pleasurable experience with the exception that the room key cards always get decoded. But the amiable staff service more than make up for it.

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Customer Reviews - Heritage Hotel, Manila

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