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Recent customer comments

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Very good

based on 6823 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0
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Mark H.
December 19, 2014
Good value hotel
Great location with easy access to airport, public transport, shopping mall and the business district. Clean rooms although getting old. Staff very helpfull
Great will stay there again.

December 19, 2014
Comfort room, near to nearby restaurant and distribution center
I had been putting up in this hotel for many years. The reason was that at times you are able to bag a good deal. I like to stay here as mentioned in the "best three things about this hotel" above.

Michelle B.
December 15, 2014

Pierre G.
December 15, 2014
The Heritage,is a nice place to stay,the staff are very friendly,polite, and always ready to help,the breakfast was excellent,so much variety,WiFi was also very good,it's very close to the Mall of Asia, and they have a daily schedule shuttle service,however I feel that this hotel is only for short stay as it's located near a busy intersection.

Chai H.
December 15, 2014
very nice service and clean
nice staff ..

December 14, 2014
good airport hotel
close proximity to mall of asia complex and airport , good food, good price
the location and cost are the highlights for this hotel ... no parking area available so you will really have to ask for valet service at all times. Mall of Asia and the bay view areas are walking distances away from the hotel. the traffic can be pretty messy though so if you are planning to go to the airport make sure that you add more time to your travel plans ... an hour perhaps just to be sure that you'll make it to the terminal on time to catch your flight.

December 14, 2014
Good location and kind staff performance.
Good location near international airport, kind staff performance and great live experience.

Jeffrey G.
December 13, 2014
Overall satisfied
location cleanliness comfortable bed
I think for a 4 star hotel they could improve the efficiency of checking in and out. The staff were trying the best they could but if it gets busy, get some more people behind the desk. Also having to pay quite a lot for not so fast wifi leaves a bad impression .

Billy S.
United Kingdom
December 13, 2014
business trip
location, friendly staff, relaxed atmosphere
Fine - as a regular traveler to Manila I often use the Heritage - the staff are always helpful and the atmosphere in the hotel is relaxed and pleasant.

Billy S.
United Kingdom
December 13, 2014
short stay with baby
friednly staff, good atmosphere and location
Enjoyable - the staff make this a nice comfortable place to stay