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Very good 7.5
Based on 6757 reviews

Recent customer comments

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Very good

based on 6757 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

7.6 JAE A.
South Korea
April 05, 2016
Always fairly good and value of money.
I usually stay at Heritage when I visit to Manila shortly. There room is spacious and room amenities also not bad with essential components. Breakfast is good enough for light dining in the morning. Kind staffs and good facilities even it looks old. Sometime there is bad smell of smoking and smell from old facilities. Good location and easy to access from airport. Not bad and recommendable.

9.2 eric P.
April 02, 2016
I stayed on the Club floor, I experienced a staff with an eye on details and a exelent brew of coffe. First class all over in the hotel. The hotel is near to the airport and Mall of Asia for last minute shopping and provides cheap and quick transportation to the airport.

8.4 Boris P.
April 02, 2016
Good value for money
Check-in and out was a breeze really friendly staff. Hotel location is convenient, very near Mall of Asia. Rooms are kind of old, need some refurbishing but really great value for money compared to other hotels.

8 Peter A.
April 02, 2016
Well located, somewhat outdated but comfortable and staff very helpful.

10 allan A.
March 31, 2016
Very good and nice
Good location and nice hotel

10 Neil P.
United States
March 30, 2016
We really enjoyed our stay and the staff was very friendly and helpful.

5.6 Hamed E.
United States
March 29, 2016
Needs an upgrade
the hotel needs a major renovation, compared to other hotes at the same price they are far behind. Food services need a great deal of improvement as well.

5.2 Greg B.
March 25, 2016
To expensive

7.7 David G.
March 22, 2016
Manila Overnight
Access to the airport, staff service and hotel facilities
2 overnight stays travelling to and from Boracay, access to the airport all trips was 30 minutes or less.HOtel is a genuine clean efficient 4 star hotel. Staff were good and hotel facilities were fine i.e. bar, business centres and restaurant.

4.8 Glenn V.
March 19, 2016
Weekend Stay
Room really old, the cabinet door of the mini bar is almost falling off, bathroom amenities on the first day has no shampoo, the lotion was already used by the previous guest. Shower has not enough water pressure making it difficult to use. Iron is provided for pressing clothes but the plug is different from the wall outlet. The breakfast choices were very poor, the juice taste water, the bread heater was not even plugged in the outlet. At the lobby lounge nobody was there to ask the guest if they want to drink, I have to go to the unattended bar and wait for the bar tender to come to be able to order. My order came 15 minutes later even there were no other guest.