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Heritage Hotel

Roxas Boulevard corner EDSA, Pasay City, Pasay, Manila, Philippines

Recent customer reviews

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Very good


based on 6696 reviews

5034 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (6696)
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Cesar M. Couples Philippines, September 5, 2014
Good location.

Good location.
Could be better if they would have free wifi.
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Linus L. Families with young children Sweden, September 5, 2014
Decent stay but not more

Wifi in the rooms
I was actually quite disappointed about the room. The bath tube has been patched up due to some old crack, the shower head squirted all over the place, the warm water was irregular so sometime it was scalding. Nothing didn't really feel exclusive. They have a pool but you'll have to guess the way there. They have signs from the elevator that leads into a staircase but once there you don't know if you're going up or down. There is no sign exiting the staircase either so you'll basically have to try both and go out and see if there are any new signs. Once you've found the way back on track there is more stairs ahead of you. Then you come to the pool area and the dining place. Once there you realize it is a much easier way just to go through the lobby, but I guess they don't want to have you walking there in swimming clothes. The most exclusive things about this hotel is the lobby, the price on bottled water in the minibar and the lack of joy of the staff, some would probably say it's a more professional approach but when they fail to activate both of your room cards it doesn't succeed (had to go down to the lobby twice for them to reactivate them). One of the reasons I'm being negative about this hotel is because it's a 5 star hotel, otherwise I'd be a lot more forgiving.
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Werner B. Business travelers Switzerland, September 4, 2014
Right location, right price

location, price & comfort
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Kirt K. Couples United States of America, September 3, 2014
Heritage Hotel Stay

Air conditioning was good, Room was cleaned early, It was quiet
You had to pay for everything it seemed and by that time it was as expensive as nicer hotels like Marriott. The Internet was 300 picos for 24 hours for one device. They advertised an American lunch and dinner during the month. There were only a few things that were American and most of it was Asian noodles, fish and other things. It was definitely not american. I had a card on file for room service and every time I called I was told I did not have a card and I would have to come down and pay. I would tell them to check again and a few minutes later they would call back and say I was correct. That happened five times. Finally, we bought six Krispy Cream donuts. We left one morning and came back in the afternoon, after the room had been clean and there were only five donuts. Someone had taken one of the donuts.
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Mohammed A. Solo travelers Saudi Arabia, September 2, 2014
Heritage Hotel

It was nice I like the room the staff and the price only one thing .to walk the hi way is very bussy and hard to move aroun
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Rudolf L. Solo travelers Switzerland, September 2, 2014
will book again

Location near the airport, convenient, good price
always good
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Grazel G. Families with young children Philippines, September 1, 2014
Family Travel

1. Accessible 2. Clean 3. Value for money
It was our first time to travel with our 9-month-old and it was a memorable one. The Heritage hotel is a great hotel to stay in the metro. It's just a few distance from SM MOA and food est. We were able to go to Ocean Park Manila through a cab. We passed by Star City and planned to go there as well by the next day but were able to do because our son got sick. Surely, the next time we'll visit Manila, we'll gonna stay in The Heritage Hotel Manila again. ;)
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Donald M. Business travelers United States of America, September 1, 2014
Good Experience

Breakfast Buffet, Clean Rooms, close proximity to the MOA
Over all it was a pleasant experience I really do not have any negative words. Normally I stay at the Holiday Inn or Shangrila. Nice hotel I was disappointed the Casino had closed had one bad experience with a cab driver other than that two thumbs up...A hotel shuttle would increase my stays in the future.
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Leslee R. Families with young children Philippines, September 1, 2014
big hotel

big hotel, good location
goog, hotel room is enough for me, hubby and my kid
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Nina F. Families with older children Philippines, September 1, 2014
Good Location

Good Location, Nice Staff, Reasonable Price
Everythings good, the locations very near to the airport & Mall of Asia. Nice Staff!
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