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Recent customer comments

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Very good

based on 6824 reviews
  • Cleanliness 7.4
  • Facilities 7.1
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.2
  • Food/Dining 7.0

Frank M.
November 02, 2014
Location, Location, Location
Proximity to terminal 3, Shuttle to MOA, Security
I have stayed at this hotel over 12 times and the reasons are the same. Proximity to the international airport makes it idea for night time fly in to Manila and next morning fly out to the provences. The taxi trip from Heritage Hotel, to catch an early morning Cebu Pacific flight from Manila's terminal 3 was timed exactly 15 minutes and cost 150 peso. The free shuttle to the Mall of Asia which was introduced some years back takes about 15 minutes also. One problem I had before was the high cost of in house meals. The hotel now offers a 12% discount to meals taken by in house guests. The other issue is the ongoing failure of the card readers for the doors and elevator. This has not been addressed and I had to ask for 2 cards to be replaced on this occasion. It can be annoying stuck in the elevator with other guests trying to get a card reader to operate. However, I will continue to stop over at Heritage, and already am becoming known to some staff who are always friendly and helpful.

Nadim M.
November 02, 2014
Great Experience
Price, location and room comfort

wilfrido F.
United States
November 02, 2014
a decent place
clean..good value...near the airport
Pleasant, good value

Darrio D.
United States
November 02, 2014
Great Location
Location, Staff, and cleaniness
This is my second time staying at this hotel and once again, this was a great stay. Location was great, close to nightlife, and walking distance from the Mall of Asia. I would recommend this hotel to any solo traveler.

Victoria S.
United States
November 02, 2014
Good enough
Clean, Comfortable Bed, Luggage Storage
The room was nice enough, and the bed was comfortable. They charge for Wi-Fi and use of the business center, but they'll let you store your bags there for up to a month if you're traveling around and don't want to haul everything with you. I would say it was convenient to the airport, but traffic was so bad it was hard to tell.

Sim Y.
November 01, 2014
Good location
Proximity to Airport, convenience and clean
Great stay especially if there is a need to catch a flight as it is very near to the airport.

Ma. F.
November 01, 2014
Best Value Hotel
Friendly and efficient Staff; Wide Variety and Good Selections for Breakfast Buffet; AND Comfortable and Clean Rooms
One of the best value hotels I've stayed with comfortable, spacious and clean bedrooms, wide variety and good selections for buffet breakfast not to mention their efficient and friendly staff. Plus factors for The Heritage Hotel Manila with nearby Mall of Asia where you can have lots of dining restaurants and shopping stores. Entertainment like theaters and games area including for young kids are also in the Mall. The hotel is nearby the Bay Area.

South Korea
October 31, 2014
near airport but old, smelly, smog
near mall
Old old old hotel. Room smell bad, rusty and very loud. Hotel light went out so often. I will never choose again this old hotel.

Mogens H.
October 31, 2014
Value for money at good location
Overall good value for money, location and room comfort
Overall good value for money, central location, big and comfortable room, good buffet breakfast. Restaurant and room service are generally too expensive.

October 31, 2014
Hotel Location is very prominent. Room is spacious. Bed is comfortable. Round Table and Wriiting Tables are adequate for a couple. The Megative point about the Room is the Toilet with very old Floor and old marble set up. the Drainage System is bad as Water gets accumulated in the Washing Sink. The Drainage System needs to be revamped. There is no other negative Point about the Room. I liked the Room overall. Complimentary Bus Coupons are really useful though I did not use them as I had no time for it. I would like to stay here again in my next trip. IT IS GOOD VALUE FOR MONEY I PAID