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Recent customer comments

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Very good



based on 6798 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.2
  • Food/Dining 7.0

EDMUND R.
United Kingdom
July 15, 2016
Faded beauty
I have stayed here a couple of years ago, it's an old hotel but very grand. I think it's time this hotel was redecorated as the rooms and carrador seems dull. Our room was standard, there was a huge clump of black hair stuck on the tiles above the bath. The room was well equipped... just old and dated

Paul T.
Australia
July 15, 2016
Prepaid room not available
I booked two rooms, prepaid, but on arrival only one room was available, and the hotel refused to make a second room available. Highly inconvenient and unsatisfactory when already prepaid. The hotel did provide a small room on our return to Manila about a week later. Overall the hotel handled their mistake with poor service and bad grace.

Sharon G.
Philippines
July 15, 2016
Great
Great

Wong P.
Singapore
July 12, 2016
Good Location \ Value for money
Great location,easy access, close to the airport, Mall Of Asia, Manilla Bay, and many fast food outlet's is just across the road. The hotel provides free shuttle service to and from the MOA Breakfast buffet lacks variety,not much of choices. The room temperature not cool enough. Overall, a nice hotel with very helpful and friendly staff. The room is clean and spacious...

Sharon G.
Philippines
July 12, 2016
Good
Good location

Evelyn Z.
Philippines
July 12, 2016
Ok
Good

Viktor M.
United States
July 11, 2016
Convenient hotel
Pay extra for Club Rooms. The additional benefits are worth the money

Michael M.
Philippines
July 11, 2016
Heritage Hotel
Good accommodation

Cherry B.
Philippines
July 10, 2016
Nice location and value for money
Affordable and comfortable stay.

Paul C.
United Kingdom
July 10, 2016
in need of a major revamp
Bathroom tub looked like it was painted with a paint brush Towel hanger in the bathroom missing/broken Tiles in the bathroom broken & melted Room carpet was worn and torn. Room smelled mouldy as well. Room service was easily twice as much as market rates. Extremely dated and aged hotel. As someone who visits Manila in a regular basis, I would not recommend this hotel.