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Customers like this hotel for:
    Nearest transport:
  • Medan Train Station (1.1 Km / 14 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Kuala Namu International Airport (22.8 Km)
    Customer comments:
  • "Convenient central location", "Cooperative staff", "Excellent location"
    Top nearby attractions:
  • Pasar Buah Berastagi (0.1 Km / 2 min walk)
  • Tjong A Fie Mansion (0.3 Km / 4 min walk)
  • Tip Top Restaurant (0.4 Km / 5 min walk)
  • Tirtanadi Water Tower (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Hermes Palace Hotel Medan – Managed by Bencoolen

Jalan Pemuda No.22, Medan City Center, Medan, Indonesia 20151 (Show on map)

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" service- food the inform if don't it. 2.maintance..."

harlina, Malaysia October 05, 2015

Features of Hermes Palace Hotel Medan – Managed by Bencoolen

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • bar
  • business center
  • coffee shop
  • concierge
  • dry cleaning
  • elevator
  • express check-in/check-out
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • shared lounge/TV area
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • massage


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Malay

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Hotel Description
This modern property is situated on the Jalan Pemuda Road, offering great comfort and professional...see more This modern property is situated on the Jalan Pemuda Road, offering great comfort and professional services to all who visit Medan. Hermes Palace Hotel Medan – Managed by Bencoolen boasts stylish and spacious guestrooms in addition to professional catering services. Business travelers may utilize their convenience room and business center. Guests must try out the Sirocco Moonlight Bistro & Golden Dragon Restaurant which serves a full menu of exquisite Chinese cuisine, crafted by some of Hong Kong’s top chefs. Hermes Palace Hotel Medan – Managed by Bencoolen is surely an ideal resting spot for travelers visiting Medan.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (475)

Business travelers (168)

Couples (107)

Solo travelers (85)

Families with young children (41)

Families with older children (41)

Groups (33)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (475)
Sort by:
AVRAJ S. Couples
Singapore, November 18, 2015
A Bad Stay

The cleanliness.
First of all, The frontliners at the reception, They were quite rude. Understanding the price is cheap, Speaking about room, Rundown. I personally don't recommend this hotel. As they have rude people for them. Cheers
See L. Couples
Malaysia, October 15, 2015
Overall is ok

Food, location, hotel cleanliness
The hotel is just for me to rest. Overall is ok
ahmad Z. Solo travelers
Malaysia, October 17, 2015
poor hotel
the room are small the window is only like toilet window
harlina M. Business travelers
Malaysia, October 06, 2015
nice n pleasant stay but non friendly front desk service- food the inform if don't it. 2.maintance try their best to settle things.3.the doorbell person so friendly
Love the stay..only the front desk persons very playful while attend to guest..and no manner talking about personal things to each other..without thinking about guest have to listen to their nonsense. Other personal service,the house keeper and the maintenance were fine..good
fajar B. Business travelers
Indonesia, October 05, 2015

Syafiq H. Couples
Malaysia, October 25, 2015
Above Par

Good location, Good food (room service and breakfast), Affordable
Mistakenly booked standard room (windowless). Upgraded to Superior because I need a window for my room. The process of the upgrading was efficiently handled. Everything was good except for the broken shower. Room service food was very nice especially the oxtail soup. Location of the hotel is very near to a lot of rumah makan and at the town area.
Natalia T. Groups
Indonesia, September 23, 2015
Value for money

Location, cheap, clean
Ajeeth J. Couples
India, August 24, 2015
Poor communications skills staffs

Morning Breakfast was good, Room no smily,
Your service really i good.
wiryandi W. Couples
Indonesia, July 28, 2015
great view

good location, great breakfast, comfy room
the hotel near to malls and a lot of food stall at surrounding, very comfy room, nice bed and spacious.
Muhammad U. Groups
Indonesia, July 21, 2015

Nice comfort cozy

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