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Shahriar D.
Couples
United States of America,
December 30, 2013
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Not a 5 star Property
Breakfast, Breakfast and Breakfast
7
We stayed two night at this hotel where we thought we were checking in to 5* hotel. the view from outside or the lobby may indicate that this is a 5* property, but it falls way short of that. the Staff is not friendly and in few incident noticed the dishonesty of them by charging extra money or quoting different amounts for the same service and stay. location is very hard to get in. the charge you 10 euro per person at the check out by force, Specially when they know this amount is only for locals and not tourist who don't reside in the region/Province.
No conditioner is provided....My wife had to drive more than 10 KM to buy one from a convenient store. When asked how come a 5* hotel does not provide conditioner as part of their amenity kit? we ere were rudely told this is a business hotel...I wonder if no Business woman has ever checked in to this hotel?
On the positive side, the only thing we were excited about was indeed the breakfast and the staff working in the roof top restaurant during the breakfast hours.
Please consider other hotels, you have lot more choices in the city and don't fall for a few dollars cheaper hotel room that this property offers......I wont be returning to this location.....
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Anil M.
Couples
Singapore,
October 6, 2013
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Sophistication with NO quality
Room scheme, space and cleanliness
4.7
Really nothing good to say about the hotel. So much sophistication that they lost focus on what was important - service quality:-
a) Reception service was bad. we paid for full board but checked in late and they almost refused us. After thinking a bit hard, they figured it out.
b) Restaurants are only opened at specified timings. Despite having a few of them.
c) Room service couldn't understand the different of coke and chocolate. brought an incorrect order.
d) Ground floor lobby is so chaotic with business conferences, they honestly couldn't care the least.
e) Considering they are located near the intl airport, you would think some English speaking might be available.
All in all, a would call it an arrogant hotel.
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Bernard M.
Couples
France,
August 15, 2013
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Excellent value for money. Great large room
Bathroom, large room, design
7.7
Great stay, 5min from subway. Very nice bathroom. A little irritated by checkin staff trying to sell upsales (room upgrade, breakfast)
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Yunpeng D.
Solo travelers
Norway,
August 8, 2013
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Nice and clean hotel, far from the city center
super confortable bathroom, clean and tidy living room, nice view of the city
9
Everything is fabulous here in this hotel, very good value for money to stay here. However, there are two main shortcomings, first one is the distance to the city center. Mainly 30 min. But it can be overcomed I think. The second one is the wifi connection. Very unstable when I stayed there for 6 days. It takes a long time to login a lot of websites, or even cannot open them, including facebook. This is the only thing that I am not happy with the hotel. A 5 star hotel does not suoopose to have problems like this. Anyway, next time I go to Barcelona, I will probably stay here again, if they don't sell it out.
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Robert O.
Families with older children
United States of America,
July 14, 2013
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very modern Hotel, Very clean, well spoken staff
Location, breakfast, wonderful staff
10
Wonderful staff worked with us on our late arrival, incredible room and view of town and ocean. great food at breakfast. wonderful stay, wished we were staying longer!
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Janice L.
Couples
Singapore,
May 20, 2013
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great comfort
location design huge bathroom
7.7
great modern place but was very much a business hotel rather than one for leisure travellers. it's still great comfort and luxury no doubt and the proximity to the train station makes up for the location.
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Mas N.
Couples
Malaysia,
May 6, 2013
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Vladimir F.
Couples
Russia,
May 2, 2013
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Good clean hotel with not many things to do around
clean room, attentive staff, close to the airport
7
the hotel is well maintained, the rooms are of good size and clean, staff is friendly, though it took 20 minutes just to check in. The location is ok, but it take time to get to some tourists attractions in the city, MRT station is walking distance from the hotel. I would recommend this hotel for a 2-3 nights stay, for a longer stay it is better move closer to the centre of the city
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Matthew K.
Couples
United Kingdom,
April 9, 2013
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pleasant and friendly
helpful staff, excellent showers, quiet surroundings
8.7
our stay was very nice,the rooms were comfy and the showers were out of this world, which made the stay very nice after a long day walking in barcelona
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Jianfu Z.
Solo travelers
China,
April 4, 2013
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comfortable
no kettle, charge me for boiling wator
9.3
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