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High Point Serviced Apartment

Jl Siwalankerto 161-165, Rungkut, Surabaya, Indonesia 60236 (Show on map)

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Area: Rungkut Number of Rooms: 48

Recent customer reviews

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Good

7.0

based on
627 reviews

Value for Money
7.8
Location
6.8
Staff Performance
7.3
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.2
Food/Dining
5.5
All reviews (627)
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Maylia K. Solo travelers Indonesia, January 4, 2014
Bad - I do not recommend this hotel - read on!

The only good things about this hotel were the gym and the price
3
Bad. So forget the buffet, this place has a tiny cafe next door that serves rice, eggs, and noodles for breakfast, thats all. I asked for toast, but they were out of stock and although they have a tiny coffee machine, they said that hotel guests breakfast only can have instant coffee. If we would like coffee from the machine, it costs money. Each morning I had two boiled eggs and instant coffee. Its really unfair they would write that the deal includes "buffet breakfast". Number 2, they also state that the deal includes wifi, however there was no wifi in the room, only in the lobby, and this was not working for two days during my stay. Not to mention there is no AC in the lobby and you get eaten alive my mosquitos when using the internet (no power outlets in lobby either). Almost all of my reviews are friendly I am not one who complains about trivial things, but this is just not right. Moreover, when I first checked into my room, there was dirty plates outside my door (presumably from the previous occupant). I was tired and figured they were rushing and would remove them. When I woke up they were still there, now with many bugs and flys. I told the front desk and went out about my day. They were still there when I came back that evening. After speaking firmly with the front desk, they had the dirty dishes, etc. removed. In summary, although the hotel is relatively cheap, there are many better options one could find, cheaper, and better service.
Erni A. Couples Indonesia, January 4, 2014
very not recommended to choose this hotel!

nothing!
2
i booked for 2 nights, but i checked out after 1 night..i was fooled by other customer's review on agoda.. the room is dirty (candy wrappers, used tissue, nutshell under the bed), the bathroom is very dirty with black spots on the back of the toilet and the floor, which makes i choose not to take a bath.. these conditions makes me think that the bedsheet is not changed for a long time.. and the toilet was nearly off..
Livina S. Families with young children Indonesia, January 1, 2014
Value to money

large room with good facilieties
7.3
I was be there with my family of 4. This two bedroom apartment is quite big for accommodate 4 persons and it is also equipped with pantry. It is really comfort to stay
Fandi P. Groups Indonesia, January 1, 2014
Room is big enough for few people

Big room, nice view, clean
7.7
We held a new year party last time. It was a nice room, big enough, and very quiet with nice view and big windows.
Michael E. Groups Indonesia, December 31, 2013
Nice

Superb LArge Room
7
No complain... my favorite choice of hotel at surabaya
Mydin A. Families with older children Singapore, December 26, 2013
hotel that is far away from the city

the pool, the isolation and the location near the airport.
6
you cannot request for late check out at 1.00 pm as you will incur extra charges. even-though it has the the 4 star feel but the breakfast is lousy. not a buffet type but a single course breakfast is served. no menu is provided in the room to order from. too far from the city center. will take you around 1 hour to reach.
Vanessa B. Solo travelers Canada, December 16, 2013
Disappointing....

The staff were very helpful and accomodating.
5.7
Disappointing because the facilities were not even close to what was advertised (no internet in rooms, no business centre, very limited airport shuttle. Bathrooms were outdated (broken tiles and unclean looking). Windows leaked in heavy rain, aircon unit dripped condensation onto desk continuously. Breakfast was excellent!
Alan H. Solo travelers Australia, December 3, 2013
NICE SIZE ROOMS FRIENDLY AND ATTENTIVE STAFF

Friendly front office staff
5
The Rooms are not as described I had to pay extra to up Grade There is no Airport Transfers as stated Original room very basic with no Fridge Provided in Room I was surprised that I was only allowed 3 Coat Hangers and when requested a couple more was informed 3 is all you get per room and no more The Breakfast is very poor and you have to go to a Cafe for Breakfast and you are only offered 3 choices which does not include a Hot Selection and is not a Buffet breakfast as stated
Lint U. Couples Malaysia, November 27, 2013
it is really not comfort

nothing
4.3
Felix B. Couples Indonesia, November 7, 2013
Value For Money

Clean, apartment concept, reasonable price
8

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