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Excellent 8.6
Based on 203 reviews

Recent customer comments

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Excellent



based on 203 reviews
  • Cleanliness 9.0
  • Facilities 9.1
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for money 8.1
  • Food/Dining 7.9

atul S. from India
Couples
Stayed 2 nights in June 2015
Very old furniture
Food , service,
Good
Reviewed June 22, 2015

yick L. from Malaysia
Business travelers
Stayed 2 nights in June 2015
a very good hotel
the location, the room and the staffs
excellent
Reviewed June 19, 2015

Songsorn J. from Thailand
Groups
Stayed 2 nights in May 2015
Best location ever
Location, Transportation, and view
Great
Reviewed June 06, 2015

Chayin C. from Thailand
Solo travelers
Stayed one night in May 2015
Poor Reception Staff, but otherwise great
location, comfort, clean
Checkin process is a bit underwhelming, staff don't seems to care much, hardly smile, no friendly talk whatsoever. In addition, they weren't fluent in English. No welcome drink or anything of sort offered which is disappointing for a 5 star hotel. The phone in the room was also broken I couldn't reach room service and have to come down to the lobby to order food, no replacement was offered so I stop bothered further with hotel service. Other than these disappointments, you get what you expected from Hilton, central location with good view, clean and comfort room, spacious bathroom with good products. Once i can reached the room service, the staff was great. Took great care in setting up the table for dinner and was very friendly offering tips about Berlin. So if all the staff could be that way it would be perfect.
Reviewed May 16, 2015

cornelis J. from Netherlands
Couples
Stayed 3 nights in April 2015
great hotel
recetion, rooms and location
perfect
Reviewed May 04, 2015

Ye M. from China
Couples
Stayed 2 nights in March 2015
Extremely convenient location , clean rooms
Location, cleanliness, friendly staff
Very comfortable, will recommend to friends
Reviewed March 25, 2015

Arya S. from Indonesia
Couples
Stayed 2 nights in December 2014
Good location with warm staffs
The hotel properties, specially the lobby, was perfect with good staff politeness and responsiveness. Eventhou the bathroom is a bit smell
Great and might visit again next time
Reviewed December 29, 2014

Syed A. from Malaysia
Families with older children
Stayed one night in December 2014
X'mas in Berlin
Location
Reviewed December 26, 2014

ELENA A. from Russia
Couples
Stayed 3 nights in February 2014
HILTON
AWSOME LOCATION
Reviewed November 09, 2014

Tim S. from Australia
Solo travelers
Stayed 3 nights in August 2014
Great central location in Berlin
Location, Staff, Bed
Great. It was perfect for exploring Berlin. Right in the middle of where you need to be. The staff were fantastic and the room very comfortable.
Reviewed October 21, 2014