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Recent customer comments

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Excellent



based on 198 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 9.3
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Staff Performance 8.5
  • Value for Money 8.1
  • Food/Dining 7.9

8.7 Rochelle S.
Philippines
August 18, 2015
Good location
Location, Cleanliness, Comfort
Just in front is the stadtmitte train. near a mall and other shops. friendly staff.

9 Antoine G.
Lebanon
July 25, 2015
Good hotel and value for Money
price location cleanliness
Great

10 Sumana I.
New Zealand
May 10, 2016
Excellent
No Complaints. Wonderfully helpful staff. Beautiful central location.

9 atul S.
India
June 22, 2015
Very old furniture
Food , service,
Good

9.7 John B.
United States of America
June 24, 2015
Berlin
Location-Location-Location
Could not have been better

8.3 yick L.
Malaysia
June 19, 2015
a very good hotel
the location, the room and the staffs
excellent

8 Songsorn J.
Thailand
June 06, 2015
Best location ever
Location, Transportation, and view
Great

9 Chayin C.
Thailand
December 01, 2015
Central Location but probably not a 5-star
location cleanliness comfortable
We checked in quite late at night, staff were slow to get us in a room. No welcome drinks of any kind was offered as opposed to other Hilton, I have stayed before. Phone in the room was broken so room service needed to be done by taking a long walk to reception counter. Not the best memory. Apart from the broken phone, the room is usual Hilton standard. The hotel is in good location and have a nice view of the city.

8 Chayin C.
Thailand
May 16, 2015
Poor Reception Staff, but otherwise great
location, comfort, clean
Checkin process is a bit underwhelming, staff don't seems to care much, hardly smile, no friendly talk whatsoever. In addition, they weren't fluent in English. No welcome drink or anything of sort offered which is disappointing for a 5 star hotel. The phone in the room was also broken I couldn't reach room service and have to come down to the lobby to order food, no replacement was offered so I stop bothered further with hotel service. Other than these disappointments, you get what you expected from Hilton, central location with good view, clean and comfort room, spacious bathroom with good products. Once i can reached the room service, the staff was great. Took great care in setting up the table for dinner and was very friendly offering tips about Berlin. So if all the staff could be that way it would be perfect.

10 cornelis J.
Netherlands
May 04, 2015
great hotel
recetion, rooms and location
perfect