Very good 7.4
Based on 114 reviews

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About Hilton Birmingham Metropole Hotel


This is a business traveler as well as a family friendly accommodation conveniently located only 10 minutes away from the Birmingham International Airport. The four food and beverage outlets at the hotel offer a variety of local and international cuisine with highlights such as the Mediterranean inspired La Primavera. The Millers Gastro Pub is a great venue for not only pub nibbles, but also great beers and cocktails. The fitness center and swimming pool are available for the more health-conscious guests at the Hilton Birmingham Metropole Hotel. While there is plenty to do in Birmingham, London is only an hour away via train, making for an excellent day trip.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Shuttle service

Fitness & recreation

  • Fitness center
  • Sauna
  • Massage(s)
  • Steamroom

Swimming & soaking

  • Hot tub
  • Swimming pool [indoor]

Food & beverage

  • grocery deliveries
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar


  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Postal service
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Family room
  • Elevator
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes

Business & money services

  • Photocopying
  • Fax machine
  • Printer
  • ATM
  • Currency exchange

Languages spoken

  • English
  • German
  • Hungarian
  • Italian
  • Polish
  • Portuguese
  • Spanish
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Must use an extra bed
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Non-Smoking Rooms / Floors: Yes
Number of Rooms : 750
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Recent customer comments

Filter by traveler type
Very good

  • Cleanliness 7.5
  • Facilities 8.0
  • Location 8.2
  • Room Comfort/Standard 7.6
  • Service 7.3
  • Value for money 6.7
  • Food/Dining 7.3

Amanda S. from Canada
Families with older children
Stayed 4 nights in May 2016
Staff Awesome, Room Meh...
Our window was broken, it opened only 5 cm for fresh air and the bottom was damaged causing a constant draft. The concierge and Security manager were amazingly helpful when I needed to get ahold of the airport immediately!
Reviewed May 10, 2016

Lee B. from United Kingdom
Families with young children
Stayed one night in November 2015
Never again
Terrible the staff were rude and not helpful. The room didn't even look like it had been cleaned.
Reviewed November 23, 2015

Joe T. from Ireland
Business travelers
Stayed 3 nights in April 2015
Traffex 2015
Staff were excellent , rooms were clean, breakfast was very good
It was a last minute booking so had no choice , had to take what was available. Enjoyed the stay except considered it very expensive for the type of twin bed rooms we had. Very small single beds (on wheels) , furniture & fittings very dated, & hall & room had a stale smell. The Safe refused to work, no water or refrigerator in the rooms. At best a 3 star. Rooms were spotless . Breakfast excellent but long queues for breakfast & hot food. Reception staff & conseigue staff were excellent .
Reviewed April 27, 2015

Ashish T. from India
Business travelers
Stayed 5 nights in February 2015
When at NEC , Stay at Hilton Metropole
Location , Buzz , Breakfast
I was told there is a free shuttle to the airport every 20 minutes round the clock. However , I had to pay GBP 6 to the "Taxi driver" who drove me there !
Reviewed February 26, 2015

joseph C. from Ireland
Business travelers
Stayed one night in February 2015
Fine hotel if attending the Nec on business
Location. The buffet. Car parking
Fine just fine Nice staff
Reviewed February 05, 2015

Michael M. from Ireland
Business travelers
Stayed 2 nights in January 2015
Taking advantage !
Check in, check out &location
Having stayed in this hotel for the past 10 odd years and have paid over the top for mediocre accom because of the excellent location, this year really took the biscuit. After an excellent check in, I proceeded to my room to find the bathroom floor all water with a leak. Got that sorted and moved on to something to eat....£40 for an only ok buffet . Back to my room, no heating working, even though the thermo indicated 25d only blowing cold aid. Informed reception in morning expecting an improvement or a room change. Returned to room that night no change. Having used the iron and ironing board before leaving the room, I didn't want to store it away before leaving the room as it was still hot, however, nobody else stored it away either it was still there after the room hade been made up. Efficient check out in morning and informed them of the outlined issues to be greeted with a "oh, thank you for telling us" I for one am glad there is a new hotel opening next door as I for one will not be returning. 4 star in location but nothing else
Reviewed January 19, 2015

Marc S. from Germany
Business travelers
Stayed 2 nights in December 2014
Some old stuff that does not match expectations
Gym, Pool, Service
Reviewed December 19, 2014

Paul O. from United Kingdom
Stayed one night in December 2014
Happy Stay
Staff attentive. Great room rate. Fantastic breaksfast.
All in all a great stay and highly recommended. The driver of the shuttle bus to & from the hotel could do with a smile every now and again, but he has a certain character. Overall great front of house staff, very attentive and very welcoming. Would definitely recommend and stay again. Take a bow Hilton Metropole.
Reviewed December 18, 2014

lesley C. from United Kingdom
Solo travelers
Stayed one night in December 2014
slash gig stay
efficiency of the staff, comfort,food
fabulous as always Only criticism would have liked complimentary bottle of water in room Also seemed to have cut back on little extras like notepad and pen, biscuits and body lotion in the bathroom However my favourite hotel on the NEC complex
Reviewed December 07, 2014

Wolf R. from Germany
Solo travelers
Stayed one night in November 2014
special offer on room rate
what a disappointment.. I cannot remember EVER waiting in front of a reception desk for some 25 minutes just to check in! Staff were in no hurry.. several positions were unmanned, which did not help, either. No apology was offered. The last time I checked into a HOSTEL was quicker and more efficient, leave alone a multi- starred, world renowned hotel. The room was ok but not outstanding. No fridge. Only grainy, terrestrial TV reception on the flatscreen. You could choose from a mind boggling 4 channels.. I could go on, but you get the idea..
Reviewed December 02, 2014


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