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Hilton Birmingham Metropole Hotel

National Exhibition Centre, Birmingham Airport, Birmingham, United Kingdom B40 1PP (Show on map)

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Area: Birmingham Airport Number of Rooms: 750

Recent customer reviews

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Good

7.5

from 112 reviews

Value for Money
6.8
Location
8.2
Staff Performance
7.4
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.7
Food/Dining
7.3
All reviews (112)
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Joe T. Business travelers Ireland, April 23, 2015
Traffex 2015

Staff were excellent , rooms were clean, breakfast was very good
8.3
It was a last minute booking so had no choice , had to take what was available. Enjoyed the stay except considered it very expensive for the type of twin bed rooms we had. Very small single beds (on wheels) , furniture & fittings very dated, & hall & room had a stale smell. The Safe refused to work, no water or refrigerator in the rooms. At best a 3 star. Rooms were spotless . Breakfast excellent but long queues for breakfast & hot food. Reception staff & conseigue staff were excellent .
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Ashish T. Business travelers India, February 25, 2015
When at NEC , Stay at Hilton Metropole

Location , Buzz , Breakfast
4.3
I was told there is a free shuttle to the airport every 20 minutes round the clock. However , I had to pay GBP 6 to the "Taxi driver" who drove me there !
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Joseph C. Business travelers Ireland, February 4, 2015
Fine hotel if attending the Nec on business

Location. The buffet. Car parking
7.7
Fine just fine Nice staff
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Michael M. Business travelers Ireland, January 14, 2015
Taking advantage !

Check in, check out &location
4.7
Having stayed in this hotel for the past 10 odd years and have paid over the top for mediocre accom because of the excellent location, this year really took the biscuit. After an excellent check in, I proceeded to my room to find the bathroom floor all water with a leak. Got that sorted and moved on to something to eat....£40 for an only ok buffet . Back to my room, no heating working, even though the thermo indicated 25d only blowing cold aid. Informed reception in morning expecting an improvement or a room change. Returned to room that night no change. Having used the iron and ironing board before leaving the room, I didn't want to store it away before leaving the room as it was still hot, however, nobody else stored it away either it was still there after the room hade been made up. Efficient check out in morning and informed them of the outlined issues to be greeted with a "oh, thank you for telling us" I for one am glad there is a new hotel opening next door as I for one will not be returning. 4 star in location but nothing else
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Marc S. Business travelers Germany, December 18, 2014
Some old stuff that does not match expectations

Gym, Pool, Service
6
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Paul O. Couples United Kingdom, December 17, 2014
Happy Stay

Staff attentive. Great room rate. Fantastic breaksfast.
9.7
All in all a great stay and highly recommended. The driver of the shuttle bus to & from the hotel could do with a smile every now and again, but he has a certain character. Overall great front of house staff, very attentive and very welcoming. Would definitely recommend and stay again. Take a bow Hilton Metropole.
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Lesley C. Solo travelers United Kingdom, December 2, 2014
slash gig stay

efficiency of the staff, comfort,food
9.3
fabulous as always Only criticism would have liked complimentary bottle of water in room Also seemed to have cut back on little extras like notepad and pen, biscuits and body lotion in the bathroom However my favourite hotel on the NEC complex
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Wolf R. Solo travelers Germany, November 30, 2014
disappointing

special offer on room rate
6.7
what a disappointment.. I cannot remember EVER waiting in front of a reception desk for some 25 minutes just to check in! Staff were in no hurry.. several positions were unmanned, which did not help, either. No apology was offered. The last time I checked into a HOSTEL was quicker and more efficient, leave alone a multi- starred, world renowned hotel. The room was ok but not outstanding. No fridge. Only grainy, terrestrial TV reception on the flatscreen. You could choose from a mind boggling 4 channels.. I could go on, but you get the idea..
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Ian S. Couples Ireland, November 23, 2014
NEC visit

Walking distance to NEC, Dont forget to use the facilities, Friendly staff.
8.7
No issues, great overall venue.
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Jack F. Couples United Kingdom, November 22, 2014
The Hilton Experience

The staff, the food and the location wrt the LG Arena
9.7
From the time we phoned to the hotel on arrival at Birmingham International Rail Station, requesting their courtesy car, to the time we left the following day we could have not asked for a better trip. The car arrived promptly, the driver was friendly,courteous and helpful. Check in was a breeze and we were made to feel valued as a guest as the hotel facilities were explained to us. The evening buffet was delicious and the staff serving again made you feel welcome. The maitre'd was so professional. The location was just right to walk to the LG Arena where we saw Andrea Bocelli. The bed were comfortable, the room spotless and the breakfast was excellent. This was despite the hotel being nearly full which says so much about the organisation and the staff. Just first class.
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