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Recent customer comments

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Very good



based on 141 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 7.2
  • Food/Dining 7.1

S J.
Thailand
September 20, 2015
Disappointing
The staff were apologatic in respect to my complaints, It was quiet and central
1. Arriving a little before 3.00pm I was disappointed my room was not yet available. 2. Entering restaurant first morning at about 8.15am to a half full restaurant there were no glasses for juice available: "they are on their way sir", so I thought I'd take some cereal, no dishes to be found, "sorry sir, but we're trying very hard!" Glasses arrive 'red hot', Discussion with very polite young lady staffer on my complaints met with apologies and a request for my room number??? 3.Next morning all OK and a lady staffer particularly asked me if all was now OK? it was except my milk jug had a drowning fly in it! 4.Late check out at 12.00pm was appreciated but possibly that causes delay in having rooms ready for influx of visitors ex flights arriving mid day to early afternoon. 5.Regarding above point, annoying to arrive back at my room on one occasion at past 3.30pm maid was just going in to tidy room when all I wanted to do was have a shower and a rest after some hours out in hot sun. Long time since I stayed in a Hilton, times seem to have changed and I shall avoid the group in the future .

Mr H.
Thailand
September 20, 2015
Treated like a guest
Location , cleanliness and upto date decor, executive lounge
Executive lounge a bonus Good food

Nikitha V.
Australia
September 15, 2015
Hilton review
Location staff cleanliness
Good stay helpful staff

Angela R.
Australia
August 28, 2015
Not my first choice for next visit
the food and restaurant staff
problem at check in, problem with internet, room not serviced properly, inorrect information given about bus transport. Whilst these issues were resolved reasonably quickly, I don't think they should have happened in the first place. It's the little things that make a pleasant stay, Hilton seemed to be most interested in making money, not making the customer feel special.

dave N.
Australia
August 17, 2015
review
location

Scott M.
Australia
August 12, 2015
Very Good
Easy, comfortable, clean
Good

Kim D.
United States
August 06, 2015
Expected more from a Hilton
Location, staff, room size
I have stayed in hotels all over Asia from 1 to 5 stars and this is the first hotel I have been to that did not offer complimentary water but charged for everything. They advertise free wifi which was a big reason I picked the hotel but after a limited use there was a charge for the service. I found it cheaper to buy a broadband stick then to use their service. There was a very limited choice in TV channel selection I guess so they could sell their movies on demand. It is a nice hotel with a good staff and location but for what they charge I was not impressed that they were so money hungry. I will not stay there again.

Bradley C.
Australia
June 27, 2015
Great for business
Location, standard, bed
Nice

Katrina L.
Australia
May 18, 2015
Happy
Location friendly staff parking

Paul G.
Australia
May 02, 2015
Good place
Location, staff, price