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Hilton Guam Resort & Spa

202 Hilton Road, Tumon Bay, Guam 96913 (Show on map)

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Hilton Guam Resort & Spa Guam - Bathroom Hilton Guam Resort & Spa Guam - Guest Room Hilton Guam Resort & Spa Guam - Guest Room Hilton Guam Resort & Spa Guam - Restaurant Hilton Guam Resort & Spa Guam - Ballroom Hilton Guam Resort & Spa Guam - Guest Room Hilton Guam Resort & Spa Guam - Surroundings Hilton Guam Resort & Spa Guam - Food and Beverages Hilton Guam Resort & Spa Guam - Restaurant Hilton Guam Resort & Spa Guam - Interior Hilton Guam Resort & Spa Guam - Interior Hilton Guam Resort & Spa Guam - Interior Hilton Guam Resort & Spa Guam - Balcony/Terrace Hilton Guam Resort & Spa Guam - Interior Hilton Guam Resort & Spa Guam - Food and Beverages Hilton Guam Resort & Spa Guam - Swimming Pool
Hilton Guam Resort & Spa Guam - Ballroom Hilton Guam Resort & Spa Guam - Ballroom Hilton Guam Resort & Spa Guam - Meeting Room Hilton Guam Resort & Spa Guam - Restaurant Hilton Guam Resort & Spa Guam - Ballroom Hilton Guam Resort & Spa Guam - Interior Hilton Guam Resort & Spa Guam - Exterior Hilton Guam Resort & Spa Guam - Restaurant Hilton Guam Resort & Spa Guam - Exterior Hilton Guam Resort & Spa Guam - Guest Room Hilton Guam Resort & Spa Guam - Guest Room Hilton Guam Resort & Spa Guam - Bathroom
Area: Tumon Bay Number of Rooms: 646

Recent customer reviews

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Very good

7.8

based on
561 reviews

210 reviews in English

Value for Money
7.8
Location
7.5
Staff Performance
8.2
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.2
Food/Dining
7.3
All reviews (561)
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Maileen V. Couples Philippines, September 25, 2015
Hilton Guam Resort & Spa

The staff, location and accessibility
7.7
My husband and I had a great stay. We even decided to extend our stay in the hotel because we enjoyed our stay very much.
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Rockhee S. Families with young children South Korea, August 28, 2015
clean and relatively good location

clean, relatively good location, and kind staffs
9
resort condition was very nice if you have a rental car, the location is also very nice. and there was Korean staff in the front desk, she was so kind. Last of all, price was good
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Soowon C. Couples South Korea, August 21, 2015
If you rent a car, this hotel will be the best.

Beach, view, clean room
9.7
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John R. Solo travelers United States of America, August 16, 2015
Good Service for English Speakers only..

Location, Food and Amenities
7
Upon arrival I checked into my room but found the room to be dirty. It was like it was skipped over for cleaning. I had to wait a day to get another room because none were available. The other issue is that they only had one person who spoke Korean and she worked the night shift. Considering that Guam is an International destination, one would presume that they have native speakers for different countries. Unfortunately, they did not so I don't see how they would consider themselves a 5 Star hotel. I have stayed a 5 Star hotels and they usually have several people who can speak other languages. This hotel is a big FAIL in that category.
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Jong W. Couples South Korea, July 26, 2015
Maybe it's typical Guam Hotel

Great view, Fantastic sea, well-trained staff
8.3
It maybe the common Guam style hotel. Clean but classical. But great ocean view. And really close to shopping center and Airport, restaurant. I know a lot of hotels in Guam are same condition. I'll give 4-stars of 5 to this Hilton Hotel.
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Bastian B. Couples Germany, July 1, 2015
Not 5 Star

People, service
5.3
Location of the hotel is ok, a bit off from the main strip with shopping and restaurants but easy to get to via shuttle. Food and beverage at the hotel is reasonably priced and the quality ok. Decent value for money. The hotel is very aged, needs a renovation urgently. The hardware is definitely not 5 star. Lots of rust, paint cracking, etc. A 3 star hotel in Thailand has better hardware than this Hilton. Sun loungers not comfortable, umbrellas can not be moved at the pool. Rooms ok but look like from 70's. on a positive note, overall the staff is very nice and friendly, especially front desk and also pool restaurant. The pool attendants and lifeguards however seem to be there more for their own fun and enjoyment than serving the guest, they are not very attentive, extremely casual and not attentive. If I went back to Guam I would try another hotel, no reason to go back to the Hilton.
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Khampannha K. Couples United States of America, June 1, 2015
Staff was excellent! No beach front.

The staff was very attentive and helpful. Hotel was clean. Wifi in the lobby.
7.7
Our overall stay was good. Wifi in your room is extra charge. Brochure said Internet LAN cable provided, but when asked they don't have them. Hotel is old, but updated and room was clean. Location is somewhat secluded. Not in walking distance (15min) of much, but shuttles are available.
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Kin Y. Families with young children Hong Kong, April 13, 2015
Pretty Good

Staff, cleanliness and location
7.7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Kin Y. Families with young children Hong Kong, April 13, 2015
Pretty Good

Staff, cleanliness and location
7.7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Kin Y. Families with young children Hong Kong, April 13, 2015
Pretty Good

Staff, cleanliness and location
7.7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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