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Hilton Guam Resort & Spa

202 Hilton Road, Tumon Bay, Guam 96913 (Show on map)

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Area: Tumon Bay Number of Rooms: 646

Recent customer reviews

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Very Good

7.8

from 511 reviews

Value for Money
7.7
Location
7.4
Staff Performance
8.1
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.1
Food/Dining
7.3
All reviews (511)
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Yu-Chen W. Families with young children Taiwan, July 20, 2014
Godd equipments, Bad service

Good foods, swimming area, and comfortable bed (and bedding)
8
When we arrived the hotel, it was around 11 a.m., so we put the luggage in the storage area and went out for shopping. When we were back to Hilton to chink-in, the staff asked us to stay for the room. My God! It was 8 p.m. The room was still not available. I argued that. He changed a room for us. But I am not sure it was the same type and same price room with which I booked. Anyway, the wall lamp didn’t work…… On the next day, when we enjoyed swimming and backed to the room around 1p.m. , the housekeeper didn’t clean up our room… By the way, in Hilton, you need to pay extra charge for the Internet. 6 USD for 2 hours. No need in Outrigger and Bayview. These two hotels are friendly for stay.
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Chihhao H. Couples Taiwan, July 20, 2014
Bad Front Desk staff

Good view for Tasi Club room
5.7
The bad manner and rude front desk staff induced the hotel not worth the value. It should not be found. Email to the hotel managers to complain about the issue, but no reply even after 3 months. I would not suggest you to stay with the hotel with such bad staff and management.
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Long Y. Families with young children China, July 16, 2014
Very good place

Friendly staff, good pool, great ocean view
9
It's very good place to stay. Staffs are very nice and always waiting to help you. Breakfast is excellent. The ocean view is perfect and two lovers point is just cross the bay.
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Long Y. Families with young children China, July 16, 2014
Great place

friendly staff, best ocean view, good pool
9
Perfect experience, worth every dollar spent.
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Peggy P. Groups Canada, July 12, 2014
Wonderful services

Excellent courtesy services,good location and superb harbour view
9
We have wonderful experience in terms of services, concierge advises, luggage assistance & pre-arrival arrangement. Usually Guam people are more lay back but Hilton staffs are courteous and friendly. Please stay at the harbour view room, the sunset, blue sky, clear water are totally different than anywhere in the world.
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Ingyu L. Couples South Korea, June 8, 2014
Noisy fans

Kindness Private beach
4
Good, but too old. Especially, because of noisy fan, it should be need to clean air, I can't sleep well! terrible!!
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Wai L. Couples Hong Kong, June 5, 2014
A fair hotel

nice hotel with fair price.
7.7
It was a pity that only one standard swimming pool is open while others are under renovation.
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Ellen J. Couples Australia, May 29, 2014
love it everytime.

location location location
7.7
Just Right....
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Leung W. Couples Hong Kong, May 23, 2014
nice place, sunshine

comfortable, good view, clean
8
comfortable, good view, clean
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Leung W. Couples Hong Kong, May 21, 2014
Good service

comfortable and clean
8
comfortable, good service
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