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Hilton Guam Resort & Spa

202 Hilton Road, Tumon Bay, Guam 96913 (Show on map)

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Area: Tumon Bay Number of Rooms: 646

Recent customer reviews

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Very Good

7.8

from 511 reviews

Value for Money
7.7
Location
7.4
Staff Performance
8.1
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.1
Food/Dining
7.3
All reviews (511)
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Jong W. Couples South Korea, July 26, 2015
Maybe it's typical Guam Hotel

Great view, Fantastic sea, well-trained staff
8.3
It maybe the common Guam style hotel. Clean but classical. But great ocean view. And really close to shopping center and Airport, restaurant. I know a lot of hotels in Guam are same condition. I'll give 4-stars of 5 to this Hilton Hotel.
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Bastian B. Couples Germany, July 1, 2015
Not 5 Star

People, service
5.3
Location of the hotel is ok, a bit off from the main strip with shopping and restaurants but easy to get to via shuttle. Food and beverage at the hotel is reasonably priced and the quality ok. Decent value for money. The hotel is very aged, needs a renovation urgently. The hardware is definitely not 5 star. Lots of rust, paint cracking, etc. A 3 star hotel in Thailand has better hardware than this Hilton. Sun loungers not comfortable, umbrellas can not be moved at the pool. Rooms ok but look like from 70's. on a positive note, overall the staff is very nice and friendly, especially front desk and also pool restaurant. The pool attendants and lifeguards however seem to be there more for their own fun and enjoyment than serving the guest, they are not very attentive, extremely casual and not attentive. If I went back to Guam I would try another hotel, no reason to go back to the Hilton.
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Khampannha K. Couples United States of America, June 1, 2015
Staff was excellent! No beach front.

The staff was very attentive and helpful. Hotel was clean. Wifi in the lobby.
7.7
Our overall stay was good. Wifi in your room is extra charge. Brochure said Internet LAN cable provided, but when asked they don't have them. Hotel is old, but updated and room was clean. Location is somewhat secluded. Not in walking distance (15min) of much, but shuttles are available.
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Kin Y. Families with young children Hong Kong, April 13, 2015
Pretty Good

Staff, cleanliness and location
7.7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Kin Y. Families with young children Hong Kong, April 13, 2015
Pretty Good

Staff, cleanliness and location
7.7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Kin Y. Families with young children Hong Kong, April 13, 2015
Pretty Good

Staff, cleanliness and location
7.7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Kin Y. Families with young children Hong Kong, April 13, 2015
Pretty Good

Staff, cleanliness and location
7.7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Kin Y. Families with young children Hong Kong, April 11, 2015
Pretty Good

Staff, cleanliness and location
7.7
Staff is nice, they always keep their smile. It locates at the end of Tumon bay, enough private and convenience to visit the main street and shopping mall. Room is little bit old but it is clean.
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Mary D. Families with young children United States of America, April 11, 2015
Has potential

View, Location, Friendly Front desk staff
8
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Eunji K. Solo travelers South Korea, April 4, 2015
clean and beach is good

clean. nice staff. beach
6.7
Nice to stay
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