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Recent customer comments

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based on 497 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.2
  • Location 8.9
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 7.8
  • Food/Dining 7.7

Shazana O.
June 13, 2016
choose level 5 and above for refurbished room
i love the refurbished room, however some of my friends get the old room. The decor is old and they have this one smell that lingering in the room that really turns off

Chee W.
June 13, 2016
Overall Good Rating
Affordable and good service

Beng T.
June 10, 2016
Friendly receptionist
Friendly receptionist. Gave me free upgrade to a suite overlooking the Sarawak river without me even asking. It certainly made my day!

Izatulliza R.
May 31, 2016
Hilton could have done better.....
Although I was asked to wait for about 1/2 hours for an early check in (after 1pm), the check in process was some what quite pleasant. Room was ready and clean when I went to the room. Ordered steak for dine-in dinner. Quite disappointed with the over all dish. The steak was as per the order, however, the side dish - mashed potatoes, quite mushie and unpleasant looking with overdone asparagus (only asparagus) for the vege, depicting an over-priced dish and not a 5 star presentation. For a 5 star hotel, Hilton could do better.

Tide C.
May 25, 2016
Great Hotel
Nice and clean, very pleasant stay.

Sim J.
May 20, 2016
Hotel with prompt services and excellent location.
There is no doubt on the hotel location and their services, especially security; they are all dumb up! Two things that the hotel may have to look into: First, is the air refresher they use for toilets. It is a bit too "powerful" that not all guests can stand. Personally, my nose is sensitive to toxic contained liquid; for the three days stay in this hotel, I suffered aches from my nose. I found this out during my last day of stay. The second is their catering for business buffet lunch. Foods are fine, but without tea and coffee, which is rather strange for western catering.

Irene C.
May 09, 2016
Excellent location, staff hospitality and comfort
Everything you would look for in a Hilton. Fantastic view of the river if you get the front facing room. No suprises, this is the best hotel in the city if you are willing to pay a little premium.

Ooi K.
April 25, 2016
overall not bad
breakfast is good , room is ok and clean

Mohd A.
April 03, 2016
Nice food at waterfront cafe

Wan W.
March 29, 2016
Dirty coffee mug
Cleaner did not clean one of the coffee mugs in the room, there were still very obvious coffee stains inside the mug and also on the rim of the mug. totally unacceptable for a 5 star hotel like Hilton