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Hilton London Metropole Hotel

225 Edgware Road, Hyde Park, London, United Kingdom W2 1JU (Show on map)

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Area: Hyde Park Number of Rooms: 1054

Recent customer reviews

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Very Good

7.6

based on
362 reviews

Value for Money
7.0
Location
8.2
Staff Performance
7.7
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.6
Food/Dining
7.3
All reviews (362)
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Whye K. Families with older children Singapore, December 25, 2014
Experience I would rather forget

Beside the breakfast buffet, I cannot recall
6
The experience was bad considering the hotel chain brand. Firstly, we were made to wait more than one and a half hour before we were given the room. We checked in at about 1430 and was only given the room at around 1630. Secondly, I was asked for my credit card as a guarantee but later I discovered that a charge of £150 for deposit. This was never explained to me at the time of check in. When confronted I was told whatever amount not used would be refunded to me. I had used £20 for my wifi which I felt was a ripped off and now sure if the balance would be refunded. They just told me check with the bank for the refund. Lastly, I am not impressed by the hotel internally as the facility looks old. The cost of using the wi fi was expensive for £14.99 for 24 hours. Trully I was disappointed.
Chaminda N. Families with older children Sri Lanka, December 14, 2014
Friendly Hotel

Location, Condition , Staff service
8
This is our second stay and next year also come back. Its located Edgware Road and easy excess to every where by tube.
Manuel J. Business travelers United States of America, December 12, 2014
good location, expensive, SMALL room.

Location, staff, facilities.
8.3
Good stay.
Arna E. Families with young children Iceland, October 19, 2014
Good stay, but neg surprise that it lacked wifi.

Big room. Good beds. Nice breakfast although terribly long line for breakfast table.
8.3
Good as mentioned above. It is uncommon however nowadays that you have to pay extra for wifi. Regarding the amount that we payed for the room I think that was very bad. We also got a fee for minibar that we had not touched, but did not have to pay in the end.
Karnitta B. Groups Thailand, October 18, 2014
Near underground station, nice staff

Good Location, staff friendly, nice hotel
8.3
Alhumaidi A. Business travelers Saudi Arabia, October 18, 2014
!

Location, Location and Location
8.3
It was okay.
Yousef A. Families with older children Kuwait, October 7, 2014
Very good location

Location, breakfasts, and receptions
8
Pleasant stay with my family.
Edgar F. Business travelers Ireland, September 11, 2014
Reasonable hotel in good location for commuting

Location staff facilities
7
Lawrence Y. Couples Canada, September 10, 2014
Good location and friendly staff

Hotel is very close to underground... Staff assistance was great helped us print our plane tickets and train tickets for free...
5.3
It was just okay. When you get out of the underground edgware road station you can see the hotel quickly. Staff assistance was great very accommodating. However the beds where not comfortable the bathroom needs fixing for the price and value for money may be not worth it.
Siobhan K. Business travelers Ireland, September 9, 2014
Overall very satisfied

I ordered room service as I had a surgical procedure done and couldn't go to the restaurant. The food was delicious. The service was prompt and the staff were courteous.
8
Excellent location, friendly staff, good choice for food. Good value

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Hilton London Metropole Hotel LondonHilton London Metropole Hotel London - InteriorHilton London Metropole Hotel London - RestaurantHilton London Metropole Hotel London - Suite RoomHilton London Metropole Hotel London - Fitness RoomHilton London Metropole Hotel London - Guest RoomHilton London Metropole Hotel London - LobbyHilton London Metropole Hotel London - RestaurantHilton London Metropole Hotel London - Guest RoomHilton London Metropole Hotel London - Guest RoomHilton London Metropole Hotel London - Guest RoomHilton London Metropole Hotel London - Guest RoomHilton London Metropole Hotel London - Guest RoomHilton London Metropole Hotel London - Bathroom

Customer Reviews - Hilton London Metropole Hotel, London

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