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Hilton London Metropole Hotel

225 Edgware Road, Hyde Park, London, United Kingdom W2 1JU (Show on map)

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Area: Hyde Park Number of Rooms: 1054

Recent customer reviews

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Good

7.5

from 421 reviews

Value for Money
6.9
Location
8.2
Staff Performance
7.6
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.4
Food/Dining
7.2
All reviews (421)
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Lisa A. Couples Australia, August 21, 2015
Comfortable hotel in a central part of London

Close to the train station, great buffet breakfast and helpful staff
7
The Hilton London Metropole is based close to the train station. The rooms were worn out, but the hotel is currently undergoing a renovation. The staff were polite. The buffet breakfast had a lot of variety and was lovely.
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Ahmad S. Families with young children United Arab Emirates, August 20, 2015
Great stay at London

Location,Rate,Cleanliness
8
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Abdulla A. Couples United Arab Emirates, August 12, 2015
Unclean hotel and old furniture
2.7
i booked dulex room and they give me standard room which not clean and old furniture however than they change me to dulex room even it was old furniture in addition of that there was nouse all the time which happen twice when I booked in this hotel and the only i get from them is sorry
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Maha A. Business travelers United Arab Emirates, August 12, 2015
Very good

Quite /reception/lieft
6.7
Very good
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Deeb K. Families with older children United Arab Emirates, August 2, 2015
If you are thinking 4*, you will be disappointed

Location. Friendly front desk staff.
5.7
Worst bed and pillows I have had in many many years. When I told the breakfast staff that the table was sticky, their solution was to provide me with a paper mat. I would have thought someone would clean it. 20 minutes standing in-line for an omelette, 3 days in a row.
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Mitchel G. Families with young children United Kingdom, July 26, 2015
Not the best
5.7
Food Too expensive Drinks Too expensive CAR PARK is a complete rip off.
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Reerapun S. Families with older children Thailand, July 20, 2015
Worst hotel ever! Bed&pillows not comfortable.

Location
5
Worst hotel ever! Bed&pillows not comfortable. Toilet does not flush. Shower clog. Bad reception &service. Take 1hr+ to get lauggaes to the room. Pay the room for 4 people but get everything in 3. Super duper slow service when call and ask something ex. Towel.
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Ka L. Families with older children United Kingdom, July 15, 2015
Weird breakfast experience in a brand hotel

Large room, free wifi
8.7
the worst thing while staying here is having breakfast at the kind of hall. We would expect to have quiet breakfast at restaurant of a hotel not an experience like having meal in holiday camp
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Rebecca W. Families with young children United States of America, July 6, 2015
Staff don't understand families

location, rooms
8.3
This hotel is probably fine for business travelers, but the staff seem oblivious to the needs of families, starting with their provision of only four chairs at the check-in area. There was constantly a line at the concierge/check-in, and the cloak room fellows whinged at every turn about how busy they were. I was traveling as a single parent and allowed my jet-lagged children to sleep on a couch in the common area of the hotel while we awaited check-in. I was approached by three different staff members during an hour, one of whom was enforcing the hotel policy of "no sleeping in the lobby" and the other telling me that I had to move so that she could relocate the couch. Only one staff member offered to help me and succeeded in doing so. This hotel fell far short of my expectations of a Hilton. Although the room was lovely, the staff needs hospitality training.
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Vichanan J. Couples Thailand, July 4, 2015
Good location but pricy

Location
7
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Customer Reviews - Hilton London Metropole Hotel, London

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