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Hilton Mexico City Reforma Hotel

Avenida Juarez 70, Colonia Centro, Historic City Center, Mexico City, Mexico 06010 (Show on map)

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Formerly : Sheraton Centro Historico Hotel
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Area: Historic City Center Number of Rooms: 456

Recent customer reviews

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Fantastic

8.6

from 25 reviews

Value for Money
8.0
Location
9.2
Staff Performance
8.9
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
8.6
Food/Dining
7.8
All reviews (25)
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Chan C. Business travelers Taiwan, April 30, 2015
almost perfect

best Mexican food, excellent location, comfortable room
8.7
The hotel was perfect when we stayed. Only that we checked in at 14:30, but the front desk told us our room would be ready in one hour. At 15:00 I asked another staff again and fortunately he noticed that their check-in time is 15:00, so that he changed a room for us, avoiding unnecessary waiting. On the ground floor, there’s a best Mexican food restaurant in town, worthy trying it.
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Cai J. Couples Singapore, November 24, 2014
Hilton

Most of the things were wonderful
9.3
Staffs were nice to give a complimentary birthday cake for my girlfriend. The conditions of the hotel was very good as well. Well done!
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Angela P. Families with young children United States of America, November 18, 2014
Ok hotel, needs improvement

Cardenal Restaurant, Location, Ammenities (Gym/Pool)
7
The room had a great view, The room itself needs to be re-vamped (old furnitre with scratches and loose legs) the walls inside the rooms were scratched and the tub altough nice was not properly cleaned (dirt/mold in the crevice between tub and granite cover.) Serving staff at restaurant varied from great to slow/forgetfull. Front desk staff was exceptional and the ammenities of gym and indoor pool were great. Unless your dining at the Cardenal, eat somewhere else. Hotel food is overpriced for Mexico standards.
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Nicola H. Business travelers United Kingdom, May 30, 2014
The best hotel that I hae stayed in this year

friendly staff
7.7
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Jorge M. Couples Mexico, April 27, 2014
GREAT LOCATION BUT BE CAREFUL OF EXTRAS

Location, Stunning Views, Location (again)!
8.3
Hotel is perfectly located in front of the Alameda Park and within a few steps its the Fine Arts Building, The Latino Tower for 360 views of Mexico City, the Morelos Pedestrian Street and tons of cafes, museums, historical buildings and restaurants. Also its 2 blocks away from the MTR and Reforma Avenue. Location is definetly its biggest asset. The hotel grounds are OK, but no more, no less to what you would expect from the brand. The pool is narrow, but in a city with so much to do why would you want to stay in a hotel pool? The downsides are the internet and parking. Internet is expensive (about 14-15 USD) per day and restricted to 4 registered devices. Internet should be complimentary and without restrictions. This is the XXI Century... Parking with the use of the valet service is COMPULSORY and they have a very limited liability clause should anything happen to your car or to your property inside. I find it anoying that I cannot park the car myself if I don't want to use the valet. Additionally parking is not complimentary and the cost is around 8-9 USD per day (plus the valet tips). There is no complimentary water bottles in the room and toiletries are limited (no tootpaste, toothbrush were in our bathroom) Mexico City is just an amazing place to visit.
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Tat Y. Couples Hong Kong, October 15, 2013
convenient and safe

location, conceige, room view
8.7
Good, very safe, convenient to historical area and Zocalo. Easy to get transportation to pyramids, airport and restaurant. Red tour bus is good but wait too long. Highly recommended to use hotel taxi instead If public taxi for safety and comfort.
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Phi K. Business travelers Vietnam, August 23, 2013
Nice hotel, scary enviroment as drug gangs attack

Nice staff, good conference, nice breakfast
8
Nice hotel, small swimming pool, large and full equipped. We arrived a nice hotel but surrounding with alots of commanders. We realised that drug gangs are against Mexican Millitary. It was a bit scary to visit around so we decided to get out the country asap. At the airport, alot of commanders are around. I am glad that i am back US safely.
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Hsini H. Business travelers Taiwan, July 27, 2013
perfect location

location, safe, service
9
all staff in hotel are very nice and friendly, English speaking very good, i also request a taxi driver to keep company with me to all day driving and stops some places is very safe.
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Stefan K. Business travelers Thailand, July 23, 2013
Interesting stay and close to old city center

Location so close to city attractions, walking distance to all the museums, shopping around the corner
7
No complain whatsoever, very good staff and customer services
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Ana M. Solo travelers Philippines, April 15, 2013
everything was good.

friendly staff location
8.3
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