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Very good 8.0
Based on 141 reviews

Recent customer comments

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Very good



based on 141 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 10.0
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Staff Performance 8.1
  • Value for Money 7.4
  • Food/Dining 7.3

8.3 Romain B.
France
October 27, 2015
Good business hotel
next to the park

9.3 Katrina M.
Australia
October 27, 2015
Great place. Great location. Great hospitality
As above
👍

8 Domenika T.
Australia
October 27, 2015
Very good stay overall
proximity to the city/ on the tram line/ comfortable accommodation
the hotel responded very well to my request for another room due to a noise factor, despite being quite full b/c of a conference there (5 star attitude by the customer manager on duty). but when I requested a corkscrew that went missing in the room - house keeping did not have any spare ones and did not respond despite promising to find one! I find this extraordinary for a 5 star hotel. the bathroom showed a lot of wear - also not 5 star.

8 Russell M.
Australia
October 26, 2015
One night stay
Clean Room, Comfy Bed, friendly staff
Stay was very pleasant. Had to pay a high rate for the room though which was a little disappointing. Room was nice, very clean and comfy bed. Helpful staff who helped us print off our event tickets.Would definitely stay again if the rate was a little lower.

4 Jodie M.
Australia
October 24, 2015
Disappointing stay
Location
Our stay was disappointing. Our room configuration was wrong , even though my booking receipt had the bedding on it and I had called to confirm two days prior. We were not offered another room , it was too hard , apparently . Then when we got to our (incorrect) room it smelled of smoke. Someone had been smoking in the room since it had been cleaned !!! And still not the right bedding. Rang reception where they sent housekeeping up to spray the room - great. Housekeeping guy was a nice guy. Spray only masked the smell for about 20 mins. Still no change of room or offer of anything to make our stay more comfortable. Terrible sleep as the room stunk all night. Front desk staff friendly enough but , to me, an incorrect room , after confirming by phone to make sure, and smelling of smoke would raise a bit of a flag with some sort of manager - no sign of them. I would not stay here again . Valet parking is too expensive as well.

9.7 Michele B.
Australia
September 28, 2015
Courteous staff
Location, staff were exceptionally helpful and polite

5.3 Phillip P.
Australia
August 10, 2015
No hot food in executive lounge breakfast
None
Average

8.7 Penny Q.
Australia
June 29, 2015
My review
The staff were so friendly and helpful, the facilities were great and the location was good.

7.7 Jane L.
Australia
June 22, 2015
Systems need improvement
Buffet breakfast, bed, location
The hotel had only just become Pullman on the Park. At check-in I offered the gentleman my Agoda booking form but he pushed it back at me and said "Just give me your surname". So I did, and he brought up my booking but when I asked about my included breakfast he said, "No, breakfast isn't included". As I had to go immediately to the conference I was attending I left it till later and dealt with a different person in reception. When I again offered my Agoda booking form she said "We're supposed to keep that" and took it from me. She also managed to confirm that breakfast was included in my package so it ended well. But the whole process felt clunky and as though people weren't sure what they were doing. The next day a group of us tried to have lunch in the café. There appeared to be no system in place for ordering meals, just two staff members rushing from one end of the counter to the other saying "Who's next?" The food took absolutely ages to arrive although everyone agreed when it did come it was delicious. Overall impression is a lot of new staff who aren't always sure what to do next and a lack of systems in place to make things happen smoothly. Hopefully they will get their act together because the location is great and the rooms themselves very comfortable.

8.7 graeme S.
Australia
June 21, 2015
Close to MCG
Staff excellent, great location and very clean
No problems