Back to hotel info

Excellent 8.1
Based on 143 reviews

Verified traveler reviews

Filter by traveler type

based on 143 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 9.6
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 7.4
  • Food/Dining 7.3

Joanne R.
November 15, 2015
Great central place to stay.
Position, cleanliness, friendly staff
We had a lovely stay.

Linley P.
New Zealand
October 29, 2015
happy customer
breakfast,conferance,parks to walk in
good conference facility, excellent breakfast and lunch ,good staff.

Romain B.
October 27, 2015
Good business hotel
next to the park

Katrina M.
October 27, 2015
Great place. Great location. Great hospitality
As above

Domenika T.
October 27, 2015
Very good stay overall
proximity to the city/ on the tram line/ comfortable accommodation
the hotel responded very well to my request for another room due to a noise factor, despite being quite full b/c of a conference there (5 star attitude by the customer manager on duty). but when I requested a corkscrew that went missing in the room - house keeping did not have any spare ones and did not respond despite promising to find one! I find this extraordinary for a 5 star hotel. the bathroom showed a lot of wear - also not 5 star.

Russell M.
October 26, 2015
One night stay
Clean Room, Comfy Bed, friendly staff
Stay was very pleasant. Had to pay a high rate for the room though which was a little disappointing. Room was nice, very clean and comfy bed. Helpful staff who helped us print off our event tickets.Would definitely stay again if the rate was a little lower.

Jodie M.
October 24, 2015
Disappointing stay
Our stay was disappointing. Our room configuration was wrong , even though my booking receipt had the bedding on it and I had called to confirm two days prior. We were not offered another room , it was too hard , apparently . Then when we got to our (incorrect) room it smelled of smoke. Someone had been smoking in the room since it had been cleaned !!! And still not the right bedding. Rang reception where they sent housekeeping up to spray the room - great. Housekeeping guy was a nice guy. Spray only masked the smell for about 20 mins. Still no change of room or offer of anything to make our stay more comfortable. Terrible sleep as the room stunk all night. Front desk staff friendly enough but , to me, an incorrect room , after confirming by phone to make sure, and smelling of smoke would raise a bit of a flag with some sort of manager - no sign of them. I would not stay here again . Valet parking is too expensive as well.

Michele B.
September 28, 2015
Courteous staff
Location, staff were exceptionally helpful and polite

Phillip P.
August 10, 2015
No hot food in executive lounge breakfast

Penny Q.
June 29, 2015
My review
The staff were so friendly and helpful, the facilities were great and the location was good.