Excellent 8.1
Based on 225 reviews

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About Hilton Surfers Paradise Hotel

Description

Hilton Surfers Paradise Hotel is the epitome of luxury. Situated in the heart of Surfers Paradise and one block from the beach, you are close to everything the town has to offer. All rooms have a LCD/plasma screen TV and are design with spacious, open plan living. The property features beautifully designed interiors and mostly panoramic views of the hinterland, Surfers Paradise, and the ocean. Relax by the pool or spoil yourself with an afternoon at the day spa. Then head to the cocktail bar and dine at the restaurant run by internationally-acclaimed celebrity Chef Luke Mangan. Hilton Surfers Paradise Hotel is the perfect stylish getaway.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Valet parking
  • Car park
  • Airport transfer
  • Shuttle service
  • Bicycle rental

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Steamroom

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]
  • Swimming pool [indoor]

For kids

  • Swimming pool [kids]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Babysitting service
  • Tours
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Family room
  • Garden
  • Elevator
  • Nightclub
  • Salon
  • Shop(s)
  • Smoking area

Health and security

  • Safety deposit boxes

Languages spoken

  • English
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 21 AUD
Breakfast Charge (when not included in room rate): 35 AUD
Check-In From: 03:00PM
Check-Out Until: 12:00PM
Distance from City Center: 0 km
Distance to Airport: 22km
Internet Usage Fee: 29 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 15
Number of Restaurants: 3
Number of Rooms : 169
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 2011
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Recent customer comments

Filter by traveler type
Excellent



  • Cleanliness 8.5
  • Facilities 8.1
  • Location 9.0
  • Room Comfort/Standard 8.0
  • Service 8.2
  • Value for money 7.4
  • Food/Dining 7.5
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Yvonne C.
Australia
August 23, 2016
Weekend Conference
My conference was in the Hilton so staying here made sense.I enjoyed my stay and all the staff were friendly and helpful.I would recommend it as its so close to restaurants ,the social scene and the beach.

Eng E.
Singapore
August 13, 2016
We stayed in room 808. We can view the sea from the balcony. The layout of the room is perfect.
King size bed is very comfortable and we asked for a firmer pillow. Layout was good with a separated resting area. The hotel could have provided toothbrush and bedroom slippers in the room; though we can get them upon request from the reception. Front staff could not advise the bus to theme park and directed us to check with concierge.

Byung P.
Australia
August 10, 2016
Nice short break in surfer's paradise
Enjoyed the view, convenient location, heated indoor pool but didn't like lack of bath (only shower) in a large bathroom and it was really dry in the room (had to use wet towel, windows opened & wished for humidifier)

David C.
Australia
August 08, 2016
Balcony disappointing
Yes, we had a balcony but there wasn't any furniture on it which made it unusable - couldn't obtain an explanation why ...

Andreas W.
Austria
August 08, 2016
Weekend Away
Where to begin, We booked a king relaxation room with an ocean view through agdoa.com to enjoy a little/mini honeymoon away. Upon check it we found out that this wasn't the case. There seem to be a mis-communication between Hilton and Agdoa. All our booking confirmation stated king relaxation room however Hilton received the booking as a basic room. The duty manager at the time came out and greeted up and apologized for the mix up. However due to the popularity of this hotel, there were no rooms available besides what the basic room that was placed under our original booking. The options/compensation that were originally given was a free 60 min massage in the spa for both my wife and myself. however we felt like this was not a suitable compensation. We were quite disappointed with this proposal as we paid for a king relaxation and we were going to be given the most basic room and a massage to make things right. We did not book the Hilton for the spa facilitates, we booked this hotel for the prime location, service and breath taking ocean views. The duty manager did her best and provided another 2 options, a 2 bed room apartment with a city view or a deluxe room with part view of the ocean. However again we felt like this was not an adequate compensation. With the deluxe room with partial ocean view, we were essentially over paying for this room. Again the main reason was for the ocean views. We mention this to the duty manager and she provided some compensation in regards to a refund of the difference between the two room. We weren't too happy about this as this was meant to be a romantic weekend away. After discussing with the manager, we agreed that we would stay in the deluxe room and in addition we would be returning the following weekend to stay at the Hilton in a king relaxation room. With regards to the hotel itself, it is an amazing place with the stunning executive lounge, the fantastic breakfast buffet, great employees. We look forward to another amazing

Philip B.
United Kingdom
August 08, 2016
Too expensive and room not as advertised
The description of facilities for the room I booked, did not reflect the facilities that were in the room.i stay at many different hotel chains, throughout the country, for work and feel that the cost of accomodation is far too expensive, compared to other hotels with similar facilities

Eric G.
Australia
August 02, 2016
Prime location with average facilities
Great location in surfers paradise. Close to restaurants, clubs and beach. My Room was very clean but average facilities. Bathroom door did not close well at all and offered poor privacy. In addition, no tooth brush or tooth paste provided which is pretty standard in many hotels. Wifi strength average. I expected more for the price.

kiranraj G.
India
August 01, 2016
Good
Good

Alvina F.
Australia
August 01, 2016
Booking
We booked a room with you and Friday I rang the Hilton to confirm and they had us in a different room. I am not sure who was at fault but the Hilton honoured the original booking.

Dennis L.
Singapore
July 24, 2016
Disappointing stay
It was probably a most disappointing 3 nights stay at a 5 star hotel, or maybe it's just bad luck. A lack of amenities in the room. Definitely the only hotel in my memory that does not have bottled water in the room , bath robes and bedroom slippers. Seem to be mainly catering to guests on business rather than people on a beach holiday.



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