Excellent 8.5
Based on 331 reviews

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About Hilton Surfers Paradise Residences

Description

Nestled in the heart of Surfers Paradise, Hilton Surfers Paradise Residences is an ideal spot from which to discover Gold Coast. Set 0Km from the excitement of the city, this 5-star hotel commands an excellent location and provides access to the city's biggest attractions. This modern hotel is in the vicinity of popular city attractions such as Ripley's Believe It or Not!, Orchid Avenue, Tune Up Bar & Karaoke Studios.

Offering hotel guests superior services and a broad range of amenities, Hilton Surfers Paradise Residences is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy 24-hour front desk, 24-hour room service, facilities for disabled guests, express check-in/check-out, luggage storage.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, internet access – wireless, non smoking rooms, air conditioning, heating, provided to help guests recharge after a long day. The hotel offers many unique recreational opportunities such as hot tub, fitness center, sauna, golf course (within 3 km), outdoor pool. Hilton Surfers Paradise Residences is your one-stop destination for quality hotel accommodations in Gold Coast.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub
  • swimming pool [outdoor]
  • swimming pool [indoor]

Land sports

  • golf course (within 3 km)

For kids

  • swimming pool [kids]

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • executive floor
  • nightclub
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
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Policies

The express amenities replacement service is available at AUD 40 per night.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 21 AUD
Breakfast Charge (when not included in room rate): 35 AUD
Check-In From: 03:00PM
Check-Out Until: 11:00AM
Distance from City Center: 0Km
Distance to Airport: 22 km
Internet Usage Fee: 29 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 55
Number of Restaurants: 3
Number of Rooms : 250
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 2011
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.6
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Service 8.4
  • Value for Money 8.0
  • Food/Dining 7.6

Ka C.
China
July 26, 2016
Nice view, Good location, Helpful staff
Everything is going well!

hyewon L.
Australia
July 23, 2016
Unexpected housekeeper intrusion
We were told that the checkout time is 12pm so we were packing up at 11 and then suddenly one of the housekeeper just opened the door and tried to come in without a knock or any form of notice. I and my partner were shocked about the fact that we weren't even notified about this and what was even worse was the attitude of the housekeeper. She was not apologizing nor seemed to care anything about the privacy of your customers. We were just so satisfied about the quality your hotel until that moment. We both are greatly disappointed with this incident and we would not recommend Hilton Gold Coast to anyone.

Siew L.
Malaysia
July 15, 2016
comfortable
friendly staff, satisfy.

Rusmin S.
Singapore
July 13, 2016
Great location in Surfers Paradise
We had 2 bedroom apartment for 6 days and no housekeeping services. Be sure to check the rate that you booked so u know what to expect. Located right in Surfers Paradise so its very convenient. Plenty of dining and supermarket nearby.

Steven E.
Australia
July 09, 2016
Good!
Big rooms with absolutely stunning views. The rooms were clean and tidy and the staff were friendly. The location is really convenient to go down to the beach, to the shops, restaurants, pubs, bars and bus stops. The room wifi wasn't being really good for the only time was the only thing I wasn't too happy with.

CHAN G.
Hong Kong
June 25, 2016
Hotel experience review
Satisfied with room facility. Check in service can be improved as wait time for luggage delivery to room is long. Self parking service is good with sufficent space and clear instruction. Staff is friendly. Room appliance should be checked regulary to ensure proper functioning, e.g. ventilation fan, stove light and fan.

brody C.
Australia
June 22, 2016
Amazing views and perfect location
Surprised my partner for her 30th with some friends. great friendly staff and the location is ideal. Views were stunning and we will definitely be back.

Woon H.
Singapore
June 11, 2016
Service? Sorry no.....
First time to stay at service apartment with no service. Tissue paper and toiletries have to he refilled by ourselves. High reception productivity as there is always only one staff there, with no greetings, smile. Cups in the cupboard still has lips stick mark.

Suzette F.
Philippines
June 08, 2016
Good location
Convenient

Suzette F.
Philippines
June 03, 2016
Nice hotel
Nice ocean view



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