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About Hilton Surfers Paradise Residences

Description

Nestled in the heart of Surfers Paradise, Hilton Surfers Paradise Residences is an ideal spot from which to discover Gold Coast. Set 0Km from the excitement of the city, this 5-star hotel commands an excellent location and provides access to the city's biggest attractions. This modern hotel is in the vicinity of popular city attractions such as Ripley's Believe It or Not!, Orchid Avenue, Tune Up Bar & Karaoke Studios.

Offering hotel guests superior services and a broad range of amenities, Hilton Surfers Paradise Residences is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy 24-hour front desk, 24-hour room service, facilities for disabled guests, express check-in/check-out, luggage storage.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, internet access – wireless, non smoking rooms, air conditioning, heating, provided to help guests recharge after a long day. The hotel offers many unique recreational opportunities such as hot tub, fitness center, sauna, golf course (within 3 km), outdoor pool. Hilton Surfers Paradise Residences is your one-stop destination for quality hotel accommodations in Gold Coast.
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Features

Internet

  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • spa/sauna
  • gym/fitness
  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • swimming pool
  • hot tub
  • outdoor pool
  • indoor pool

Land sports

  • golf course (within 3 km)
  • garden

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • executive floor
  • nightclub
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 21 AUD
Breakfast Charge (when not included in room rate): 35 AUD
Check-In From: 03:00PM
Check-Out Until: 11:00AM
Distance from City Center: 0Km
Distance to Airport: 22 km
Internet Usage Fee: 29 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 55
Number of Restaurants: 3
Number of Rooms : 250
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 2011
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Recent customer comments

Filter by traveler type
All reviews (321)

Business travelers (9)

Couples (68)

Solo travelers (20)

Families with young children (104)

Families with older children (72)

Groups (48)

Excellent
8.5
Hotel Condition/Cleanliness
8.7
Facilities
6.6
Location
9.4
Room Comfort/Standard
8.6
Staff Performance
8.4
Value for Money
8.0
Food/Dining
7.6

6.8 ALAIN D.
Australia
May 25, 2016
Disappointing
I was waiting for a very luxurious apartment and I found a standard apartment if I compare Hilton and Mantra , Mantra offered more spacious appartment

7.6 Albert L.
Singapore
May 17, 2016
Great place...
Wonderful accommodation with friendly staffs

3.6 Wah O.
Singapore
April 14, 2016
Hotel location is good
I did not managed to get a high floor room, only 4th floor. View not great!. The frying pan is all rusty. Front desk staff will not give more information unless you asked. For the price I paid, I don't think I will stay in this hotel.

8.8 Simon N.
United Kingdom
April 04, 2016
Fantastic location, let down by lack of informatio
The location is absolutely fantastic! Right in the centre of everything going on in Surfers and shopping needs all a few steps from the door. A large balcony gives great views over the tram lines and the hinterland & creeks. Having read a lot of complaints about slow/full lifts and lack of parking we were a little concerned, but the room and facilities inside were all were focussed on. None of the worries were reality. It can be tricky to find if you drive, as the only road access is via a one-way street (look out for idiot tourists crossing in front of you!) Car parking is A$15 per 24 hours and the room key card is the access mode so no problem for multiple entries/exits within each day. We didn't eat at or use any hotel facilities so cannot comment, but other reviews cover that. The biggest complaint is more on Agoda than the hotel: when we checked-in the hotel receptionist (who was very polite and welcoming) informed us we were in "tower 1" which is not part of the hotel proper. Furthermore, the room would NOT be cleaned, nor would any replenishment of towels, toiletries, washing powders etc! Apparently that is what Agoda does to keep the rates lower than the "other" room types. There was NO information about this on the booking description or the confirmation voucher. Merely the usual statement that it includes room only and no minibar, laundry etc. which is standard. Although the room itself was fine, we would have liked fresh towels and perhaps bed linen changed once for the stay. The washing machine is a top loader, and doesn't do a terribly good job of washing, but is passable. There is a dryer too, so self-service laundry was available. Bring your own powder or liquid detergent as the supplied sachets aren't enough to do the job. Fortunately we did, and the house-keeping trolley was left unattended on some days so we could top ourselves up with shampoos etc. Simple cooking utensils and crockery/cutlery etc are provided, and a dishwasher. Hob and over a

7 Yun C.
Hong Kong
March 31, 2016
Clean, many missing by housekeeping, bed is worst
Just Clean and good location
Not good

6.4 Minh N.
Australia
March 31, 2016
Residence hotel
Lift not working well

6 phil H.
Australia
March 23, 2016
average
not worth the price

4.4 Sabrina S.
Indonesia
April 11, 2016
Dirty room beyond explanation!!! Bad service too!!
The first fault that i found was to find one of the bathroom uncleaned with all urine all over the toilet bowl and the other bathroom was full of sand. Next day, bathroom was not cleaned again even though housekeeping went in and cleaned other areas. When asking for towel replacement, housekeeping seems to not understand English at all (we were in an english speaking country). Overall stay was very bad, never expected Hilton brand to have such low quality standard and service.

9 jing F.
China
March 24, 2016
Beuatiful view from the balcony.
Stylish, good location, facilities & full kitchen staff.
It took 15 mins for checking out.

10 Tara G.
Australia
March 23, 2016
Great but noisy
Only issue was the noise from the parties. Even on the 22nd floor it was noisy.


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