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About Hilton Surfers Paradise Residences

Description

Well-placed in the beaches, nightlife, shopping area of Gold Coast city, Hilton Surfers Paradise Residences provides a most conducive spot for you to take a break from your busy days. Set 0Km from the excitement of the city, this 5-star hotel commands an excellent location and provides access to the city's biggest attractions. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Ripley's Believe It or Not!, Orchid Avenue, Tune Up Bar & Karaoke Studios.

Hilton Worldwide is renowned for its quality services and friendly staff, and Hilton Surfers Paradise Residences lives up to expectations. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

250 rooms spread over 55 floors provide a warm and pleasant home away from home. Modern comforts such as internet access – wireless, non smoking rooms, air conditioning, heating, wake-up service can be found in selected rooms. The hotel offers wonderful recreational facilities such as hot tub, fitness center, sauna, golf course (within 3 km), outdoor pool to make your stay truly unforgettable. Hilton Surfers Paradise Residences is an ideal place of stay for travelers seeking charm, comfort and convenience in Gold Coast.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • babysitting
  • bar
  • bicycle rental
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • nightclub
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • garden
  • golf course (within 3 km)
  • hot tub
  • indoor pool
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • steamroom

Internet

  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
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Policies

Children and extra beds
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 21 AUD
Breakfast Charge (when not included in room rate): 35 AUD
Check-In From: 03:00PM
Check-Out Until: 11:00AM
Distance from City Center: 0Km
Distance to Airport: 22 km
Internet Usage Fee: 29 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 55
Number of Restaurants: 3
Number of Rooms : 250
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 2011
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Recent customer comments

Filter by traveler type
All reviews (318)

Business travelers (9)

Couples (68)

Solo travelers (20)

Families with young children (102)

Families with older children (71)

Groups (48)

Excellent
8.5
Hotel Condition/Cleanliness
8.7
Facilities
6.6
Location
9.4
Room Comfort/Standard
8.6
Staff Performance
8.4
Value for Money
8.0
Food/Dining
7.6

3.6 Wah O.
Singapore
April 14, 2016
Hotel location is good
I did not managed to get a high floor room, only 4th floor. View not great!. The frying pan is all rusty. Front desk staff will not give more information unless you asked. For the price I paid, I don't think I will stay in this hotel.

8.8 Simon N.
United Kingdom
April 04, 2016
Fantastic location, let down by lack of informatio
The location is absolutely fantastic! Right in the centre of everything going on in Surfers and shopping needs all a few steps from the door. A large balcony gives great views over the tram lines and the hinterland & creeks. Having read a lot of complaints about slow/full lifts and lack of parking we were a little concerned, but the room and facilities inside were all were focussed on. None of the worries were reality. It can be tricky to find if you drive, as the only road access is via a one-way street (look out for idiot tourists crossing in front of you!) Car parking is A$15 per 24 hours and the room key card is the access mode so no problem for multiple entries/exits within each day. We didn't eat at or use any hotel facilities so cannot comment, but other reviews cover that. The biggest complaint is more on Agoda than the hotel: when we checked-in the hotel receptionist (who was very polite and welcoming) informed us we were in "tower 1" which is not part of the hotel proper. Furthermore, the room would NOT be cleaned, nor would any replenishment of towels, toiletries, washing powders etc! Apparently that is what Agoda does to keep the rates lower than the "other" room types. There was NO information about this on the booking description or the confirmation voucher. Merely the usual statement that it includes room only and no minibar, laundry etc. which is standard. Although the room itself was fine, we would have liked fresh towels and perhaps bed linen changed once for the stay. The washing machine is a top loader, and doesn't do a terribly good job of washing, but is passable. There is a dryer too, so self-service laundry was available. Bring your own powder or liquid detergent as the supplied sachets aren't enough to do the job. Fortunately we did, and the house-keeping trolley was left unattended on some days so we could top ourselves up with shampoos etc. Simple cooking utensils and crockery/cutlery etc are provided, and a dishwasher. Hob and over a

7 Yun C.
Hong Kong
March 31, 2016
Clean, many missing by housekeeping, bed is worst
Just Clean and good location
Not good

6.4 Minh N.
Australia
March 31, 2016
Residence hotel
Lift not working well

6 phil H.
Australia
March 23, 2016
average
not worth the price

4.4 Sabrina S.
Indonesia
April 11, 2016
Dirty room beyond explanation!!! Bad service too!!
The first fault that i found was to find one of the bathroom uncleaned with all urine all over the toilet bowl and the other bathroom was full of sand. Next day, bathroom was not cleaned again even though housekeeping went in and cleaned other areas. When asking for towel replacement, housekeeping seems to not understand English at all (we were in an english speaking country). Overall stay was very bad, never expected Hilton brand to have such low quality standard and service.

9 jing F.
China
March 24, 2016
Beuatiful view from the balcony.
Stylish, good location, facilities & full kitchen staff.
It took 15 mins for checking out.

10 Tara G.
Australia
March 23, 2016
Great but noisy
Only issue was the noise from the parties. Even on the 22nd floor it was noisy.

10 MEI P.
Malaysia
February 23, 2016
good location and comfortable room
good location and comfortable room

6.3 JACINTA L.
Australia
January 17, 2016
Great Location. Not 5 Star Standard.
Location and Location. In the heart of Surfer Paradise.
Prior to arriving at Hilton Surfers Paradise Residences, I've called in advance to informed that I was highly allergic to dust/dust mites/bed bugs. These will trigger my asthmas and hives, which will ruin my holiday. I was assured the room we will received will be cleaned. We arrived after 6pm and was grateful our room was upgraded. However, during the night I woke up with asthmas attack and my body broke out in hives. In the morning I've informed reception of my conditions and requested the room vacuumed and bed sheet to be changed. We arrived back later in the afternoon, room was vacuumed BUT bed sheet was NOT CHANGED, as my hair tie was still trapped between sheet and blanket. If you suffer from allergies, you need double check the room to ensure all areas are cleaned as per 5 star rating premises should be.


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