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Hilton Surfers Paradise Residences

6 Orchid Avenue, Surfers Paradise, Gold Coast, Australia 4217

Recent customer reviews

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Excellent

8.5

based on 318 reviews

253 reviews in English

Value for Money
8.0
Location
9.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (318)
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Wah L. Families with older children Singapore, April 13, 2016
Hotel location is good
2.7
I did not managed to get a high floor room, only 4th floor. View not great!. The frying pan is all rusty. Front desk staff will not give more information unless you asked. For the price I paid, I don't think I will stay in this hotel.
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Simon N. Families with older children United Kingdom, March 31, 2016
Fantastic location, let down by lack of informatio
6
The location is absolutely fantastic! Right in the centre of everything going on in Surfers and shopping needs all a few steps from the door. A large balcony gives great views over the tram lines and the hinterland & creeks. Having read a lot of complaints about slow/full lifts and lack of parking we were a little concerned, but the room and facilities inside were all were focussed on. None of the worries were reality. It can be tricky to find if you drive, as the only road access is via a one-way street (look out for idiot tourists crossing in front of you!) Car parking is A$15 per 24 hours and the room key card is the access mode so no problem for multiple entries/exits within each day. We didn't eat at or use any hotel facilities so cannot comment, but other reviews cover that. The biggest complaint is more on Agoda than the hotel: when we checked-in the hotel receptionist (who was very polite and welcoming) informed us we were in "tower 1" which is not part of the hotel proper. Furthermore, the room would NOT be cleaned, nor would any replenishment of towels, toiletries, washing powders etc! Apparently that is what Agoda does to keep the rates lower than the "other" room types. There was NO information about this on the booking description or the confirmation voucher. Merely the usual statement that it includes room only and no minibar, laundry etc. which is standard. Although the room itself was fine, we would have liked fresh towels and perhaps bed linen changed once for the stay. The washing machine is a top loader, and doesn't do a terribly good job of washing, but is passable. There is a dryer too, so self-service laundry was available. Bring your own powder or liquid detergent as the supplied sachets aren't enough to do the job. Fortunately we did, and the house-keeping trolley was left unattended on some days so we could top ourselves up with shampoos etc. Simple cooking utensils and crockery/cutlery etc are provided, and a dishwasher. Hob and over a
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Yun C. Families with young children Hong Kong, March 30, 2016
Clean, many missing by housekeeping, bed is worst

Just Clean and good location
7
Not good
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Minh N. Families with young children Australia, March 28, 2016
Residence hotel
4.3
Lift not working well
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Phil H. Couples Australia, March 22, 2016
average
4.3
not worth the price
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Sabrina S. Families with older children Indonesia, March 21, 2016
Dirty room beyond explanation!!! Bad service too!!
2.7
The first fault that i found was to find one of the bathroom uncleaned with all urine all over the toilet bowl and the other bathroom was full of sand. Next day, bathroom was not cleaned again even though housekeeping went in and cleaned other areas. When asking for towel replacement, housekeeping seems to not understand English at all (we were in an english speaking country). Overall stay was very bad, never expected Hilton brand to have such low quality standard and service.
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Jing F. Solo travelers China, March 20, 2016
Beuatiful view from the balcony.

Stylish, good location, facilities & full kitchen staff.
9
It took 15 mins for checking out.
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Tara G. Couples Australia, March 19, 2016
Great but noisy
6.7
Only issue was the noise from the parties. Even on the 22nd floor it was noisy.
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Mei K. Families with young children Malaysia, February 12, 2016
good location and comfortable room
6.7
good location and comfortable room
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Jacinta L. Families with young children Australia, January 9, 2016
Great Location. Not 5 Star Standard.

Location and Location. In the heart of Surfer Paradise.
6.3
Prior to arriving at Hilton Surfers Paradise Residences, I've called in advance to informed that I was highly allergic to dust/dust mites/bed bugs. These will trigger my asthmas and hives, which will ruin my holiday. I was assured the room we will received will be cleaned. We arrived after 6pm and was grateful our room was upgraded. However, during the night I woke up with asthmas attack and my body broke out in hives. In the morning I've informed reception of my conditions and requested the room vacuumed and bed sheet to be changed. We arrived back later in the afternoon, room was vacuumed BUT bed sheet was NOT CHANGED, as my hair tie was still trapped between sheet and blanket. If you suffer from allergies, you need double check the room to ensure all areas are cleaned as per 5 star rating premises should be.
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