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Excellent 8.5
Based on 326 reviews

Agoda Verified Reviews

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Excellent



based on 326 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.4
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Staff Performance 8.4
  • Value for Money 8.0
  • Food/Dining 7.6

8.8 Simon N.
United Kingdom
April 04, 2016
Fantastic location, let down by lack of information on Agoda about the apartment
The location is absolutely fantastic! Right in the centre of everything going on in Surfers and shopping needs all a few steps from the door. A large balcony gives great views over the tram lines and the hinterland & creeks. Having read a lot of complaints about slow/full lifts and lack of parking we were a little concerned, but the room and facilities inside were all were focussed on. None of the worries were reality. It can be tricky to find if you drive, as the only road access is via a one-way street (look out for idiot tourists crossing in front of you!) Car parking is A$15 per 24 hours and the room key card is the access mode so no problem for multiple entries/exits within each day. We didn't eat at or use any hotel facilities so cannot comment, but other reviews cover that. The biggest complaint is more on Agoda than the hotel: when we checked-in the hotel receptionist (who was very polite and welcoming) informed us we were in "tower 1" which is not part of the hotel proper. Furthermore, the room would NOT be cleaned, nor would any replenishment of towels, toiletries, washing powders etc! Apparently that is what Agoda does to keep the rates lower than the "other" room types. There was NO information about this on the booking description or the confirmation voucher. Merely the usual statement that it includes room only and no minibar, laundry etc. which is standard. Although the room itself was fine, we would have liked fresh towels and perhaps bed linen changed once for the stay. The washing machine is a top loader, and doesn't do a terribly good job of washing, but is passable. There is a dryer too, so self-service laundry was available. Bring your own powder or liquid detergent as the supplied sachets aren't enough to do the job. Fortunately we did, and the house-keeping trolley was left unattended on some days so we could top ourselves up with shampoos etc. Simple cooking utensils and crockery/cutlery etc are provided, and a dishwasher. Hob and over a

7 Yun C.
Hong Kong
March 31, 2016
Clean, many missing by housekeeping, bed is worst
Just Clean and good location
Not good

6.4 Minh N.
Australia
March 31, 2016
Residence hotel
Lift not working well

9 jing F.
China
March 24, 2016
Beuatiful view from the balcony.
Stylish, good location, facilities & full kitchen staff.
It took 15 mins for checking out.

6 phil H.
Australia
March 23, 2016
average
not worth the price

10 Tara G.
Australia
March 23, 2016
Great but noisy
Only issue was the noise from the parties. Even on the 22nd floor it was noisy.

10 MEI P.
Malaysia
February 23, 2016
good location and comfortable room
good location and comfortable room

6.3 JACINTA L.
Australia
January 17, 2016
Great Location. Not 5 Star Standard.
Location and Location. In the heart of Surfer Paradise.
Prior to arriving at Hilton Surfers Paradise Residences, I've called in advance to informed that I was highly allergic to dust/dust mites/bed bugs. These will trigger my asthmas and hives, which will ruin my holiday. I was assured the room we will received will be cleaned. We arrived after 6pm and was grateful our room was upgraded. However, during the night I woke up with asthmas attack and my body broke out in hives. In the morning I've informed reception of my conditions and requested the room vacuumed and bed sheet to be changed. We arrived back later in the afternoon, room was vacuumed BUT bed sheet was NOT CHANGED, as my hair tie was still trapped between sheet and blanket. If you suffer from allergies, you need double check the room to ensure all areas are cleaned as per 5 star rating premises should be.

10 Ripon B.
Australia
January 10, 2016
Nice holiday with family
Excellent, clean, nice food and friendly staff

6.7 Rynaldo W.
Indonesia
January 06, 2016
Average hotel with average facilities. Good food
Good restaurant, location, views
Expensive for overrated family-style resort. Good facilities but no hint of luxury. Restaurant is great though.