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Hilton Tokyo hotel

6-2 Nishi-Shinjuku 6-Chome, Shinjuku, Tokyo, Japan (Show on map)

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Area: Shinjuku Number of Rooms: 811

Recent customer reviews

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Fantastic

8.1

based on
419 reviews

Value for Money
7.5
Location
7.9
Staff Performance
8.5
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.7
All reviews (419)
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Kin F. Couples United States of America, October 25, 2014
Noisy lobby, noisy lift shaft next to my room

location, location, location
5.7
So many people at the lobby like a train station but without enough seatings, my room on 29th Floor next to the lift shaft is noisy, bathroom like a 3 stars, small and plastic wall by the tub? No hotel limo to hire. Several restaurants on one floor with open plan like a food court. Only thing I like is the convenient store and coffee shop in the basement. By the way, too many people smoking outside the lobby where is the main passage out walking to the city
Neill S. Solo travelers United Kingdom, October 13, 2014
Great hotel

gym, staff, quality
8.7
The staff had the best English of anyone I had met in japan to date and I had been travelling for 12 days prior. They were polite, assertive and helpful. I really couldn't have asked for anything more. Free printing in the business centre was a great touch and something I really appreciated when printing my boarding pass. Its the little things that matter. The gym was clean as very well stocked for a hotel gym I take lifting quite seriously and would have preferred a power rack to a smith but I can understand the decision. The bed and room were fantastic. Well styled and great materials. High quality linens made it a wonderful place to be. The only issue I have is that for £200 a night I cannot understand why I had to pay extra for room internet access. I have stayed in hostels that provide this for free and I have found it is more normal to not receive this in business hotels. Free access in the lobby and the business centre is lovely but it's just not the same experience as being able to have a skype in your room. I think £10 for this service is too much and should be free. Like I say its the little things.
Ricardo S. Families with older children Philippines, October 12, 2014
Hilton Tokyo Sojourn

Rooms were bigger than expected, very comfortable. Staff were very helpful and polite.
9.7
I enjoyed our stay and plan to come back soon!
Devan M. Families with young children Malaysia, October 7, 2014
Good Hotel

Excellent customer service
9.7
The rooms were big by Japan standards but they were accommodated more for the business traveler. But overall no complaints about the room. The hotel is situated close to one of the subway stations so it once we knew that , it was easy to move around Tokyo. Also the shuttle bus was real helpful sending us to Shinjiku station to take other forms of transportation out of Tokyo. Over all the best asset was the staff working there. They were extremely helpful and spoke very good English. There is a convenience store right below the hotel that sells items much cheaper than the minibar and a laundry mat that is about 5 mins. The store is 24 hours .
Wang B. Groups Taiwan, October 6, 2014
good
8.7
This customer has only rated this hotel and has not submitted any comments.
Wang B. Groups Taiwan, October 5, 2014
good
9.7
This customer has only rated this hotel and has not submitted any comments.
Chang C. Couples Taiwan, October 5, 2014
nice hotel good location

clean, nice service, convinient
7.7
is a very simple hotel, but a bit far away from ShinJuku station, is not walking distant
Iain S. Couples United Kingdom, September 30, 2014
Awesome Hotel, one of the best

Everything, its faultless
9
It was amongst the best hotels I have ever visited
Clarissa L. Couples Indonesia, September 29, 2014
Great

Great Location and Hotel
8
Very nice hotel
Graham P. Families with young children Australia, September 27, 2014
the grand Hilton Tokyo hotel

great pool and gym and bath house
9.3
great staff nothiung was a problem very clean rooms would stay again on my next trip

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Customer Reviews - Hilton Tokyo hotel, Tokyo

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