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Hilton Tokyo hotel

6-2 Nishi-Shinjuku 6-Chome, Shinjuku, Tokyo, Japan

Recent customer reviews

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based on 685 reviews

488 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (685)
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Min G. Families with older children Singapore, December 31, 2015
Great Hotel.

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Lawrence W. Families with young children Philippines, December 30, 2015
This customer has only rated this hotel and has not submitted any comments.
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Zhinian C. Couples Singapore, December 3, 2015
Sick husband recovered

They helped me find an English speaking doctor next to Hilton. Breakfast was so delicious with fresh fruit juices. The fitness centre was very relaxing.
I really enjoyed it. My husband was unwell and the hotel allowed us to use the fitness centre to refresh ourselves. The view from 38th floor was breath taking.
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Geok T. Couples Singapore, November 29, 2015
Good location

Big, comfy & clean
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Yokee L. Couples Malaysia, November 27, 2015
A Bit Disappointed

Polite, good convenient store & shuttle service to airport
I was kinda looking forward to stay at this hotel during my trip in Tokyo. However, i am quite disappointed with the price i paid. Firstly, when i was checking in, the friendly hotel staffs upgraded me to deluxe room which was appreciated. After entered the hotel room, i realized that it was a twin bedroom. I was travelling with my partner and my booking was double/queen room. I called the reception but it was busy and said will call me back. With the help of the bell boy who send the luggage to my room, i manage to talk to one of the receptionist after 15mins wait and they arranged me back to normal standard room. I was not very happy but was too tired to argue with them after traveled back from hakone. The bathroom curtain has a big smell which irritated me when i shower daily. THe good things of the hotel is all the bell boys are very helpful and polite and lower ground had a good selection convenient store.
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Andrea M. Families with young children Australia, November 11, 2015
Smelly room, stains on chaise

Service exceptional
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Thidarut S. Families with older children Thailand, November 1, 2015
5star hotel

Friendly staffs, restuarant, breakfast
Exclusive twin room is nice clean and big. No charged for fitness(open24hrs), swiming pool. Had nice view breakfast on37floor louge. 1station to shinjuku staion- 5mins walk to nishi-shinjuku. 5mins walk to starbucks coffee shop
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Ashley S. Couples Philippines, October 28, 2015
Hilton Shinjuku

Value for money, staff, access to public transportation
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Jose A. Solo travelers Philippines, October 28, 2015
Very Satisfied

Location, friendly staff, room
Very pleasant indeed. Will definitely be back
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Jung J. Couples Australia, October 17, 2015
Good service

Pleasant, polite and very attentive
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