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Hilton Tokyo hotel

6-2 Nishi-Shinjuku 6-Chome, Shinjuku, Tokyo, Japan (Show on map)

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Area: Shinjuku Number of Rooms: 811
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
566 reviews

Value for Money
7.6
Location
7.9
Staff Performance
8.5
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.6
Food/Dining
7.8
All reviews (566)
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Tou Y. Families with young children Hong Kong, April 12, 2015
5 star hotel in Tokyo

customer service is professional, executive room is excellent and food is great
7.7
We are enjoyable to stay in Hilton Tokyo Hotel
Ivan F. Couples Singapore, April 10, 2015
excellent stay

cleanliness, friendliness
8.3
it was fabulous, one of the hotel stays that I enjoyed so far. nothing to complain about
Xiao H. Couples Singapore, April 8, 2015
A little out of the way

Luxurious
9
Very cushy hotel to stay in, and they have shuttle buses from shinjuku station. From airport, it's really much easier to take the airport limousine bus. Saves so much hassle. Their yukata is very cute!
Koh L. Couples Malaysia, April 6, 2015
very relaxing comfortable stay

room size, service, amneties
7.7
room were spacious for japanese standard. service were impecable. the only complain would be the location of the hotel. it was far from the shinjuku main area.
Bixuan H. Couples China, April 5, 2015
Bad
5
The reception let us wait too long. N the bellboy very bad.
Audrey D. Couples Philippines, April 3, 2015
Offers free shuttle to Shinjuku Station

Shinjuku station is easily accessible by their free shuttle services that run every 10 minutes from 8-9:40. The hotel has very nice amenities. Friendly staff that speak english.
6
The place is not for couples on a budget. Its meant to be for old tourists that would rather stay in the hotel, take a cab to their destination or wait for their shuttle bus to shinjuku station. Its very far from malls and cheap restos.
Jordan S. Couples Australia, April 2, 2015
Good hotel

Location, food and facilities
9.7
Nice stay
Linda Y. Groups Singapore, April 2, 2015
Good and worthwhile stay

The comfort, cleanliness and service standards are really good
8.7
Overall it is a very good stay. Even location is not very ideal, you can make use of the shuttle bus service. The service standard is really good.
Nathan S. Couples Australia, April 2, 2015
Some good & bad points

Shuttle bus, cleanliness, helpful staff
6.7
For me hilton needs to do a bit more brainstorming to keep their 5 star rating, they tend to lean towards the 4 star 'holiday inn' scale. Rooms seemed refurbished but characterless, executive lounge selection was dull, breakfast area was chaotic, gym too small and bad equipment, did not have that luxury feel at all. As always in japan, they staff from housekeeping to front desk are super friendly and would bend over backwards to make you feel welcome. Can't beat the shinjuku location, 10 mins walk from jr line, free shuttle bus so that's handy with suitcases. I wouldn't choose to stay here again.
Glynn R. Couples Australia, April 1, 2015
Gave us wrong room and no free internet in rooms

-location near nice park
7.3

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Customer Reviews - Hilton Tokyo hotel, Tokyo

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