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Hilton Tokyo hotel

6-2 Nishi-Shinjuku 6-Chome, Shinjuku, Tokyo, Japan (Show on map)

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Area: Shinjuku Number of Rooms: 810
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Fantastic

8.2

from 614 reviews

Value for Money
7.6
Location
8.0
Staff Performance
8.5
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.6
Food/Dining
7.8
All reviews (614)
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Kee W. Couples Malaysia, April 13, 2015
branded hotel like a market place

lobby is too small, not enough sitting area as compare to others 5 star hotel , shutter bus is too small to cater the hotel guess
6.3
I checked in at 4pm, as I know I might be ending to wait if I check in earlier. But yet, I still need to wait until 5, and given a smoking room, although I requested a non smoking room, end up I have to negotiate with them to have a non smoking room and waited another 30 minutes. The shutter bus is too small to cater th hotel guess. Some time we have to wait for the second round as the bus was full. Compare to the hotel nearby who is 4 star and also international brand provide more luxury and better service and environment
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Zoe D. Couples Australia, April 12, 2015
Comfortable and friendly

Comfortable bed, excellent staff, location
10
Perfect. Very polite and friendly staff, eager to help with anything we needed. The most comfortable bed and pillow of our whole Japan holiday. Nice sized room for a japan hotel. Great view on floor 20. Good location next to subway.
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Tou Y. Families with young children Hong Kong, April 12, 2015
5 star hotel in Tokyo

customer service is professional, executive room is excellent and food is great
7.7
We are enjoyable to stay in Hilton Tokyo Hotel
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Ivan F. Couples Singapore, April 10, 2015
excellent stay

cleanliness, friendliness
8.3
it was fabulous, one of the hotel stays that I enjoyed so far. nothing to complain about
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Xiao H. Couples Singapore, April 8, 2015
A little out of the way

Luxurious
9
Very cushy hotel to stay in, and they have shuttle buses from shinjuku station. From airport, it's really much easier to take the airport limousine bus. Saves so much hassle. Their yukata is very cute!
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Koh L. Couples Malaysia, April 6, 2015
very relaxing comfortable stay

room size, service, amneties
7.7
room were spacious for japanese standard. service were impecable. the only complain would be the location of the hotel. it was far from the shinjuku main area.
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Bixuan H. Couples China, April 5, 2015
Bad
5
The reception let us wait too long. N the bellboy very bad.
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Audrey D. Couples Philippines, April 3, 2015
Offers free shuttle to Shinjuku Station

Shinjuku station is easily accessible by their free shuttle services that run every 10 minutes from 8-9:40. The hotel has very nice amenities. Friendly staff that speak english.
6
The place is not for couples on a budget. Its meant to be for old tourists that would rather stay in the hotel, take a cab to their destination or wait for their shuttle bus to shinjuku station. Its very far from malls and cheap restos.
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Jordan S. Couples Australia, April 2, 2015
Good hotel

Location, food and facilities
9.7
Nice stay
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Linda Y. Groups Singapore, April 2, 2015
Good and worthwhile stay

The comfort, cleanliness and service standards are really good
8.7
Overall it is a very good stay. Even location is not very ideal, you can make use of the shuttle bus service. The service standard is really good.
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Customer Reviews - Hilton Tokyo hotel, Tokyo

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