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Excellent 8.2
Based on 704 reviews

Recent customer comments

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Excellent



based on 704 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.4
  • Location 8.0
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for Money 7.6
  • Food/Dining 7.9

Simon L. from Malaysia
Families with young children
Stayed 3 nights in April 2016
Crowded place due to spring travel
Staffs are very helpful n kind even though they are over crowded n busy all the time.
Reviewed April 08, 2016

Michael W. from Australia
Solo travelers
Stayed 3 nights in April 2016
Tokyo lite
The staff are the big difference here, helpful, communicative and great problem solvers. Tokyo is a snap when you stay here.
Reviewed April 06, 2016

Bonnie T. from China
Couples
Stayed one night in April 2016
Good! Friendly!
Concierge is helpful and recommended restaurant are good
Reviewed April 05, 2016

Ong S. from Singapore
Families with young children
Stayed 3 nights in March 2016
Near to Shinjuku and other train stations
Clean,staff,location
located close to train stations. Staff speak english. Rooms are clean
Reviewed March 29, 2016

Jamie C. from United Kingdom
Couples
Stayed 2 nights in March 2016
$$$$$$
$650 a night for a tiny overpriced room that was last renovated in the 70's.... Staff were very friendly and the spa / sauna facilities were great.
Reviewed March 28, 2016

Ilyana A. from Singapore
Families with young children
Stayed 3 nights in March 2016
Fantastic Room. Excellent Service!!
Spacious Room, Child Friendly, Shuttle Bus
Simply Awesome!!!
Reviewed March 20, 2016

Allan N. from Australia
Business travelers
Stayed 2 nights in February 2016
It is Ok
It was good.
Reviewed February 18, 2016

nopphol P. from Thailand
Couples
Stayed 2 nights in February 2016
Total quality
Very good.
Reviewed February 17, 2016

Alan W. from New Zealand
Families with older children
Stayed one night in February 2016
24 hrs in Tokyo
Excellent helpful staff,clean luxurious room.regular shuttle to subway station,late check out not a problem. I would highly recommend this hotel for an inner city location with access to good shopping and easy travel
Reviewed February 13, 2016

chayata T. from Thailand
Families with young children
Stayed 4 nights in February 2016
Good hotel
Room size and service
Excellent just location is not so good But overall everything is perfect
Reviewed February 13, 2016