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Hilton Tokyo hotel

6-2 Nishi-Shinjuku 6-Chome, Shinjuku, Tokyo, Japan (Show on map)

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Area: Shinjuku Number of Rooms: 810

Recent customer reviews

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Fantastic

8.2

from 616 reviews

Value for Money
7.6
Location
8.0
Staff Performance
8.5
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.6
Food/Dining
7.8
All reviews (616)
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Thanaporn P. Couples Thailand, August 15, 2015
Great time in Tokyo

1 Excellent service 2 Room clean and tidy
9
Strongly recommended to stay
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Jaehyun S. Business travelers South Korea, August 10, 2015
Good

Clean
9.7
excellent
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Daniel P. Families with older children United States of America, August 7, 2015
indifferent service

unexceptional, unfortunately. View was decent, depending on which room you get.
6.3
Indifferent service, save for the typical pleasantries. This is not what you are paying for when you stay at a Hilton Hotel. That is what you get at Hilton Shinjuku. Value is unexceptional. Better then a budget hotel, but that is setting the bar low and again not what you would expect for a world class hotel name in a world class city.
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Simon H. Business travelers United Kingdom, July 28, 2015
Top business hotel could improve in a few areas

Gym, location and staff
8.7
Why do hotels all try and have to give the impression they are totally zen? The music in the corridors was like a spa. The music in the ground floor restaurant was like a trance party and the music in the Zatta Bar was better but the environment was like an empty Chinese nightclub in Pudong. The staff were eager to help and the food was by and large good but the rooms are small and uninspiring. The good news is the blackout blinds which are very effective. There is no where to sit down in the hotel apart from your room unless you want to by a coffee for 12000 yen. I like liked it overall but why don't they just get it right? Is it a disco or a hotel? Why is the cheapest glass of wine over 20,000 yen in the restaurant or bar?
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Cindy W. Families with young children Canada, July 21, 2015
Comfortable

Nice bed, friendly stuff, clean room
9.3
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Surya S. Families with young children Indonesia, July 21, 2015
Great Hotel

Clean, Spacious room, Good Service
8.3
Great hotel at the great location, very friendly staff, Free shuttle to main station. The only negative thing about this hotel is the not so good breakfast.
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Surya S. Families with young children Indonesia, July 20, 2015
Great Hotel

Clean, Spacious room, friendly staff
8.7
Great hotel at the great location, very friendly staff, Free shuttle to main station. The only negative thing about this hotel is the not so good breakfast.
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Surya S. Families with young children Indonesia, July 19, 2015
Great Hotel

Clean, Spacious Room, Friendly staff
8.3
Great hotel at the great location, very friendly staff, Free shuttle to main station. The only negative thing about this hotel is the not so good breakfast.
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Surya S. Families with young children Indonesia, July 18, 2015
Great hotel

Clean, Spacious room, Friendly staff
8.7
Great hotel at the great location, very friendly staff, Free shuttle to main station. The only negative thing about this hotel is the not so good breakfast.
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Arthur G. Couples United States of America, July 17, 2015
Avioding the Typhoon

Location, Availability and Ammenities
10
This was a great impromptu overnight stay. We were originally supposed to take the train to Nagano that day, but the Typhoon was coming and all of the trains and busses stopped running. The staff took us in and treated us like royalty. The room was awesome and the second floor lounge bar was just what we needed. Thanks!
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Customer Reviews - Hilton Tokyo hotel, Tokyo

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