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Grand Royal Hotel

321 Cua Dai Road, Hoi An Riverside, Hoi An, Vietnam (Show on map)

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Formerly : Hoi An Pacific Hotel
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Grand Royal Hotel Hoi An - Pizza Corner Grand Royal Hotel Hoi An - Pool Services Grand Royal Hotel Hoi An - Swimming Pool Grand Royal Hotel Hoi An - Swimming Pool Grand Royal Hotel Hoi An - Pool Grand Royal Hotel Hoi An - Pub/Lounge Grand Royal Hotel Hoi An - Restaurant Grand Royal Hotel Hoi An - Restaurant Grand Royal Hotel Hoi An - Food and Beverages Grand Royal Hotel Hoi An - Restaurant Grand Royal Hotel Hoi An - Buffet Breakfast Grand Royal Hotel Hoi An - Exterior
Area: Hoi An Riverside Number of Rooms: 96
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
1123 reviews

Value for Money
8.1
Location
7.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.5
All reviews (1123)
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Brian S. Couples United States of America, February 24, 2012
Decent hotel, great svc but inconvenient location

Delivered my stuffs to the airport
6.3
Hotel was decent. Bed was hard (which was every other hotel we stayed except for the Sheraton). Room was clean and nice. Got a great discount on agoda ( for a villa) and so it was worth the money. Forgot my stuffs at the hotel and they were really nice to deliver them to the airport for us. Very strict on late check-out (max is 1 hour) and so plan your stay accordingly or you'll hang around at hotel too long. 3km may not be a long walk typically, but when you walk amidst fumes and dirt, the walk may be really long. Complimentary shuttles are not frequent enough. If you plan to run in/out of ancient town multiple times a day, then this may not be a great location since taxi fare can add up quite fast
Shopping Tip: Get your clothes done just for the experience. I find overnight tailoring service doesn't really produce good quality clothes (2nd time and will hardly use them)
David B. Couples Australia, February 24, 2012
Great hotel,good position

The service and grounds
8.3
loved the service and attention to detail. Across the road from beach, and close to stalls etc,free courtesy bus to Hoi an on aregular basis.
John K. Couples Australia, February 23, 2012
great staff and always willing to help

staff, pool, room size...
8.3
the staff at this hotel were great. always willing to help and with a smile everytime they saw us. the rooms were a good size and very clean. we had a great view of the pool and enjoyed sitting on the balcony. breakfast was ok but not much variety. the only thing is the hotel is about 30 min walk from the old town.
Robert E. Solo travelers Australia, February 22, 2012
Four star hotel with 5 star staff

Great staff
9.3
I have stayed at several hotels in Hoi An including 3 times at this one.Value for money this is a great hotel with clean well appointed rooms,good restaurant and great always immaculate pool.A great hotel with even greater staff..from the bell man through reception to the waiting and domestic the staff are excellent. Want to stay somewhere that feels like you are really welcome.?This is for you.
Restaurant Tip: Cargo Club .....best food you will find anywhere.....and I do mean anywhere.
Yuyu Z. Groups China, February 22, 2012
Old hotel

Reasonable price
5.3
hoi an pacific is an old style hotel. hardly can be rated four stars. first night got a room on first floor facing the street and it was dump and noisy. staff helped us change the next morning and it was a little better. also rooms were not very clean, found some dusty corners. staff are willing to help once they can understand what you need. however, many of them are shy (or lack of language training), so they might look distracted or unfocused at first when you approach them. (such as the receptionist might look away from guests instead of asking if they needed help). be patient with them and use simple language. they will go out of their way to help when they know they can interact with you. overall, for the price we paid, it was ok but do not expect 4 star standard.
Brett L. Couples Australia, February 19, 2012
Nice hotel, average room, good service

Good facilities, nice buffet breakfast
8
arrived late at night, and received a warm welcome and keen interest from the staff. we initially had only booked for two nights as that was all that was available but had hoped to stay longer following excellent customer service, especially from loira at front desk. hotel is a good proximity to both town and the beach, and we used the opportunity to take the complimentary hotel bicycles to explore both. it is situated on a main road and noise may be an issue if you're a light sleeper. ask about position of your room. all up a short but enjoyable stay
Restaurant Tip: Try out Slow Food for Slow Life - amazing spring rolls
Roy P. Couples United Kingdom, February 19, 2012
good location

staff were very helpful
9
this hotel is in walking distance of the town and has a shuttle service to the beach.very nice large rooms.
Hoe C. Couples Malaysia, February 19, 2012
friendly staff, great service, will go back

free wifi, shuttle bus, friendly staff
7
i had stayed in the villa suite and certianly it's value to money. Our room is huge and it's just beside the pool and was very quiet at night. The king size bed was comfortable and the bathroom was very clean. the receptionist is friedly and most of staff able to speak english. the hotel also provide free wifi use for as long as you wanted. Eventough it's a bit far from the town but the hotel do provide shuttle bus and free bicycle for visitor.
Anna S. Solo travelers Australia, February 18, 2012
great hotel and excellent service!

pool, the staff and service available
9.7
I had a wonderful stay in this hotel. the staff were excellent! they would ask where you are heding when you walk out of the hotel and provide you with infomation and transport. quite comfortable and lovely stay at this hotel.
Moses M. Couples Australia, February 18, 2012
Good location but rooms need overhaul

Location
5.3
the manger was extremely helpfull however the hotel is dated and in need of major overhaul. the rooms decor was marked and dirty as were the facilities within. the shower was terribly slow with cracked tiles and bad and unfinished workmanship. it does not match the advertising claims which is the most disappointing factor as your unable to make an objective choice.

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Customer Reviews - Grand Royal Hotel, Hoi An

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