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Hoi An Pacific Hotel & Spa

321 Cua Dai Road, Hoi An Riverside, Hoi An, Vietnam (Show on map)

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Formerly : Hoi An Pacific Hotel

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Hoi An Pacific Hotel & Spa Hoi An - Agoda 2011 Gold Circle Award Hoi An Pacific Hotel & Spa Hoi An - Cham Restaurant Hoi An Pacific Hotel & Spa Hoi An - Pool View at Night Hoi An Pacific Hotel & Spa Hoi An - Cham Restaurant Hoi An Pacific Hotel & Spa Hoi An - Buffet Breakfast Hoi An Pacific Hotel & Spa Hoi An - Lighting Candle dinner Hoi An Pacific Hotel & Spa Hoi An - BBQ Corner Hoi An Pacific Hotel & Spa Hoi An - BBQ Corner Hoi An Pacific Hotel & Spa Hoi An - Lighting Candle dinner Hoi An Pacific Hotel & Spa Hoi An - Cham Show Hoi An Pacific Hotel & Spa Hoi An - Tropicana Bar Hoi An Pacific Hotel & Spa Hoi An - Tropicana Bar
Area: Hoi An Riverside Number of Rooms: 96
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
1113 reviews

Value for Money
8.2
Location
7.5
Staff Performance
8.0
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.5
All reviews (1113)
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Brett L. Couples Australia, February 19, 2012
Nice hotel, average room, good service

Good facilities, nice buffet breakfast
8
arrived late at night, and received a warm welcome and keen interest from the staff. we initially had only booked for two nights as that was all that was available but had hoped to stay longer following excellent customer service, especially from loira at front desk. hotel is a good proximity to both town and the beach, and we used the opportunity to take the complimentary hotel bicycles to explore both. it is situated on a main road and noise may be an issue if you're a light sleeper. ask about position of your room. all up a short but enjoyable stay
Restaurant Tip: Try out Slow Food for Slow Life - amazing spring rolls
Roy P. Couples United Kingdom, February 19, 2012
good location

staff were very helpful
9
this hotel is in walking distance of the town and has a shuttle service to the beach.very nice large rooms.
Hoe C. Couples Malaysia, February 19, 2012
friendly staff, great service, will go back

free wifi, shuttle bus, friendly staff
7
i had stayed in the villa suite and certianly it's value to money. Our room is huge and it's just beside the pool and was very quiet at night. The king size bed was comfortable and the bathroom was very clean. the receptionist is friedly and most of staff able to speak english. the hotel also provide free wifi use for as long as you wanted. Eventough it's a bit far from the town but the hotel do provide shuttle bus and free bicycle for visitor.
Anna S. Solo travelers Australia, February 18, 2012
great hotel and excellent service!

pool, the staff and service available
9.7
I had a wonderful stay in this hotel. the staff were excellent! they would ask where you are heding when you walk out of the hotel and provide you with infomation and transport. quite comfortable and lovely stay at this hotel.
Moses M. Couples Australia, February 18, 2012
Good location but rooms need overhaul

Location
5.3
the manger was extremely helpfull however the hotel is dated and in need of major overhaul. the rooms decor was marked and dirty as were the facilities within. the shower was terribly slow with cracked tiles and bad and unfinished workmanship. it does not match the advertising claims which is the most disappointing factor as your unable to make an objective choice.
Moses M. Couples Australia, February 16, 2012
Good location

Location
5
Terrible standard according to its rating. Rooms desperately require maintenance but the manger peter is a great bloke.
Wai Y. Groups Malaysia, February 12, 2012
Comfortable hotel, staff not that friendly

Private beach, convenient location and bike rental services
7
The hotel is strategically located at the city, about 10 minutes cycling distance or 20 minutes walking distance to the ancient town of Hoi An. Hotel provides the guest with free bicycle. The room is big, new and comfortable but it is not sound proof, you can hear the noise making by your next door very clearly. The staffs are not that friendly, especially the receptionists. It has a private beach and they provide free shuttle taxi to fetch you to and back from the beach.
Valentina G. Groups United States of America, February 9, 2012
service with a smile!

very friendly staff, helpful
7.7
The hotel had a nice pool which we didn't use but a nice escape while getting your clothes made! The location is a little far from town,definetly walkable, but they do have a free shuttle service. The staff was very welcoming upon check in,very friendly. The wifi wasn't working in our room so they sent someone to check it out, that was nice. They also had a shutttle that takes you to their private beach, weather wasn't nice when we went but would like to check it out another time
Shopping Tip: Blue gecko!!
Judith P. Families with older children Australia, February 9, 2012
Old Hotel requiring renovations

Close to both the town and the beach
4.3
We booked this Hotel as it was a 4 star and expected a lot better than what we got. The pool villa's are more expensive, however they are very cold and moist rooms with a mouldy smell. I asked to be removed from the first room and they offered which spelt worse than the first one. Next day they offered another villa this turned out to be better than so we accepted this even though it still had a mouldy smell. Our luggage was moved for us by the bellboy also. The breakfast was very average, in fact below average for a 4 star hotel. The free bikes were great as it is a nice ride to the beach.
Kersi R. Couples New Zealand, February 6, 2012
Great hotel staff
7.3
The hotel room was ok, the shower and the safe wasn't working, so we wasted a bit of our time till they could get it repaired. On the whole it was fine as the staff made our stay very enjoyable
Travel tip: Must see the ancient village, Japanese bridge and the old house.

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Customer Reviews - Hoi An Pacific Hotel & Spa, Hoi An

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