My favorite hotels
Customers like this hotel for:
    Area recommended for:
  • beaches
  • spas
  • family fun
    Distance to airport:
  • Hang Nadim Airport (20.7 Km)
    Customer comments:
  • "Excellent service from staff", "Friendly atmosphere"
    Top attractions in the area:
  • Waterfront City (1.0 Km / 12 min walk)

Note: Distances are measured as a straight line.

Holiday Inn Resort Batam

Waterfront City, Batam, Marina City, Batam Island, Indonesia 29422 (Show on map)

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Features of Holiday Inn Resort Batam

Hotel Facilities

  • 24-hour room service
  • babysitting
  • bar
  • bicycle rental
  • business center
  • coffee shop
  • concierge
  • elevator
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area

Sports and Recreation

  • fitness center
  • games room
  • garden
  • hot tub
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • tennis courts


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Indonesian

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Resort Description
Holiday Inn Resort Batam, located in Marina City, is a popular choice for travelers. Only 25 kilometers away,...see more Holiday Inn Resort Batam, located in Marina City, is a popular choice for travelers. Only 25 kilometers away, this 4-star hotel can be easily accessed from the airport. For those of you who want to venture out, Waterfront City and Waterfront City Ferry Terminal are just some of the attractions available to visitors. Here, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. A selection of top-class facilities such as a concierge, business center, shops, and family room can be enjoyed at the hotel. Holiday Inn Resort Batam is home to 275 bedrooms, all tastefully furnished to provide comforts such as a hair dryer, daily newspaper, coffee/tea maker, balcony, and ironing facilities. Throughout the day, you can enjoy the relaxing atmosphere of the fitness center, Jacuzzi, indoor pool, sauna, and spa. Superb facilities and an excellent location make the Holiday Inn Resort Batam the perfect base from which to enjoy your stay in Batam Island.
Resort Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (1003)

Business travelers (40)

Couples (362)

Solo travelers (54)

Families with young children (294)

Families with older children (70)

Groups (183)

Very Good
Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1003)
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Ming C. Groups
Hong Kong, September 30, 2015
Good and friendly Staff, very comfortable hotel

Good staff, Swim pool, good food in indonesia standard
Very nice hotel, happy and friendly staff, good food (as we try the food in town, no standard at all), big and clean room. Very present stay, will go again.
NORIZAH M. Families with older children
Singapore, September 29, 2015

Kenneth O. Groups
Singapore, October 01, 2015
Family friendly, needs improvement

Facilities, amenities
ByungJoo S. Couples
South Korea, September 22, 2015
Clean, good massage, kind staff

Clean, good massage, kind staff
Firstly, the resort's location is not very convenient as it is located quite far from Nagoya shopping mall area. However, I found its room maintained clean and tidy. Staff were generally very kind, and tea tree spa massage at the resort was really pleasant and a great experience. I tried thai reataurant there for dinner, and the foods there were also descent. Overall, value for money!
Eny S. Families with young children
Singapore, September 28, 2015
Friendly Staff, good food but a little pricey

Staff, Facilities, Food
Travelling with 2 kids under 5 and 2 other adults, total 6 of us staying in 2-room suite. It was good at first, good staff performance, nice food, big rooms, until one restaurant staff came to ask us how many people do we have when we were having breakfast. I booked through Agoda and selected breakfast-included deal, so I really had no idea why they came thrice asking questions like how old is my niece, have we paid for breakfast, and how many of us in total on 3 different occasions. I guessed it would be nice if the staff could inform us that there was a problem with my breakfast payment and we could solve after food, and not on the spot asking questions over and over again spoiling the dining mood. I told the staff that I would settle with front office regarding breakfast issue after food which made them realise my discontentment. I went to front office afterwards and explained that I was not told to pay for any breakfasts during check-in despite the front office manager knew that there were 6 of us, and we were not asked to pay for breakfast the morning before either, hence, I had no idea why was there inconsistency and confused if there was really mistake on my part. The FO staff explained that Agoda deals only included breakfast for 2 pax, so any extra pax would be chargeable despite kids being under 5 and it would be half price for the kids. To get cheaper breakfast, one should buy voucher from front office. However, due to inconsistency, the breakfast charges would be waived off as a form of good gesture. At least they bothered to be reasonable and admitted to the inconsistency and the tactless action of the restaurant staff. Hence, overall staying performance was acceptable and good. One good point, the barbeque staff were superb, they really took great effort to ensure utmost dining experience, thumbs up to them.
maung H. Couples
Singapore, September 14, 2015
Gateway for a break

Room and transport
Mee C. Families with young children
Australia, September 14, 2015
Good service, but Hotel a bit run down

The staff were nice and attentive. Shuttle bus service to and from shopping centre and ferry terminal. Variety for breakfast buffet.
The hotel was quite run down. The chairs in the rooms were chipped and the couch was quite old. However the staff were nice and friendly. There was a shuttle bus that goes to and from Nagoya shopping complex three times a day, which you need to book in advance or you can't get a ride. I booked over the phone in advance, only to find that they didn't take down my booking, luckily they still could accommodate my family . They said the bus was full, but when we were on the bus there were still a lot of seats unoccupied . We booked the 17.45 return shuttle bus but decided to head back to hotel earlier as the kids were tired and shopped out, but they wouldn't let us on the 14.45 bus, which I thought they could have been more flexible with us as we had 2 young children, or at least waited if those that booked didn't turn up , we can have their seats. In the end we returned by cab. The games room was disappointing as it was not maintained well. The snooker set had at least 3 balls missing , the air hockey table goal section was broken and the disc and rackets were missing. I would think that a 4 star, internationally recognized hotel should at least repair the equipment. I thinks it's about time they renovated. Personally I wouldn't go there to stay again unless there has been some upgrading done to the hotel.
Thierry D. Families with young children
France, September 14, 2015
Need a lot of improvement

The free shuttle and the pool
The 2-bedroom room was smelly, the food is too expensive for the quality. But the drivers of the shuttle bus were professional.
ByungJoo S. Groups
South Korea, September 13, 2015
Friendly staff, cleanliness, and good pool

Friendly staff, cleanliness, and good pool
In general, i was very satisfied with the resort although I did not have enough time to enjoy all the facilities of the resort. The suite room that 4 people used for this trip was clean and well maintained overall, but the fridge was very old and not cleaned well. Staff at the resort were all very friendly, and the taxi/limousine service was convenient and quick for us to explore around the island. I would say the resort is definitely a value for money place.
zamri I. Families with older children
Malaysia, September 28, 2015
Good hotel for family

Value for money
Very good hotel for holiday with family...everything is there already...except far from town center.

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What's nearby? / Directions

What's nearby?

Sekupang Ferry Terminal - 5 km / 3.1 mi
Nagoya Hill Mall - 6.8 km / 4.2 mi
Harbor Bay Ferry Terminal - 10.3 km / 6.4 mi
Kepri Mall - 11.1 km / 6.9 mi
Maha Vihara Duta Maitreya Buddhist Temple - 11.8 km / 7.3 mi
Batam Center Shopping Area - 14 km / 8.7 mi
Batam Centre Ferry Terminal - 14 km / 8.7 mi
Mega Mall - 14 km / 8.7 mi
Barelang Bridge - 16 km / 10 mi
Da Bogong - 17.9 km / 11.1 mi
Nongsa Pura Ferry Terminal - 20.9 km / 13 mi


From the Airport drive to the west follow the main road. Turn to the left once you reached the "Simpang Jam" Continue driving and heading to Tanjung Riau and Waterfront City