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Recent customer comments

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Excellent



based on 1482 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.8
  • Location 9.1
  • Room Comfort/Standard 8.7
  • Staff Performance 8.7
  • Value for Money 8.2
  • Food/Dining 8.5

8.7 Mazin A.
Oman
October 20, 2014
Very good hotel with good location nice staff.
Location, staff and food
Very good hotel with good location nice staff.

10 Adel E.
United Arab Emirates
October 19, 2014
2nd time returning guests
Service, cleanliness and friendly staff
It was our 2nd time at this hotel and we are sure to return again when visiting phuket. The service, location and cleanliness are just perfect. Really enjoy staying at this hotel.

8.3 ING P.
Malaysia
October 23, 2014
Very nice. Needs improvement on sound proofing
Location is the best thing of this hotel. It is very near the shopping center and Bangla street. The sea side is right across the road.
Good -Friendly staff -The room was newly renovated -Private balcony -Very comfy couch -Breakfast is good with lots of variety -Air conditioning is good Bad: -Sound proofing needs to be improved. In the room, I can hear noises from the lobby (vacuum cleaner, chatting...). I can even hear heavy foot steps from the bedroom above. Could do better: -The bed frame is old and creaky -No rain shower -There was only 2 lifts, and they were slow!

9 Mahmoud A.
Palestinian Territory
October 12, 2014
Great hotel
Location, hotel services, great hospitality
It was a freat stay and i would like to visit it again on my next visit to phuket...

9.3 Hao W.
Chile
October 02, 2014
Kids love to stay
Kid's club,location,room service
Pretty good to stay for the family. Kids can play in small pool while there is also adult pool for parents. Only need to across the road to reach the beach which is very convenient.

9.7 Lisa C.
Australia
May 04, 2015
Fab location, facilities and room quality
Pool, location and rooms
Fabulous location for shopping, night walks (felt safe even later in the evenings after dinner) and food stalls. We are a family of 6 with older children and we enjoyed all the activities in and around the resort hotel. We had interconnecting rooms near the pool, as booked, food was great in the restaurant and the day spa was easily accessed too. The reception and tour staff were helpful and the beach was just across the road. This was recommended to us, and we will definitely recommend it on - great for families.

9.7 Zhengyi L.
China
September 27, 2014
Everything is ideally good!
Staff is super friendly and the location is great. Everywhere in the patong beach is only 1min walking!
We really had a great time in Holiday Inn!it is trustworthy for the price! Customer is super good especially the room cleaning and receptionists! Only one thing is not quite acceptable. Before we were leaving for the airport , the waitor in the concierge was coming to ask us if need to book a taxi and tell us there is no taxi at 21:00 . At the first time, we thought he is so considerate and asked for the company taxi car instead of private car. When the driver is coming, it is obviously turned out to be a private car which seems to know him very well. After we refused him, we found a lot of taxis on the street. Such a case is totally unacceptable for me in a 4 star international brand hotel, what if something goes wrong with the private car?

9.7 LIM P.
Malaysia
September 27, 2014
Unforgettable stay
The staff, security guard and service was AWESOME
It was an unforgettable stay and the service I got is extremely good! The staff and security guard was very friendly and positive

9.3 Kah S.
Malaysia
December 08, 2014
Perfect for kids
Nice room design, great location, polite staffs
it is very nice & great experience staying here especially for both of my kids. They like the room so much. It is huge & and kids have fun though they were just play, watching dvd and stay in the room.

6.7 Ahmad A.
Jordan
September 14, 2014
the hotel was good but the cleanse of the rooms w
location and pool
Good