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Holiday Villa Hotel & Suites Subang

9, Jalan SS 12/1, Bandar Sunway, Kuala Lumpur, Malaysia 47500 (Show on map)

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Area: Bandar Sunway Number of Rooms: 383
Free Wi-Fi

Recent customer reviews

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Good

7.2

based on
200 reviews

Value for Money
7.2
Location
7.3
Staff Performance
7.2
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.3
Food/Dining
6.8
Families with older children (200)
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Chor H. Families with older children Malaysia, December 10, 2014
cleanliness is an issue

convenient for our function. Large Room. easy access.
6.7
Good location n convenience. Big room but floor is not clean.
Zhi W. Families with older children Malaysia, November 30, 2014
Good facilities,staff performance need improvement

Awesome swimming pool, Spacious room, Good lakeside view
5.7
First we encountered is the slow check-in process. It took us more than 45 minutes to check-in. Front desk staff asked us to take a seat first and never update us about the progress until we asked them again, and finally someone who I believed is the manager came to assist us and speed up the check-in process. It was then being notified that delayed check-in process was due to faulty printer. During check-in, we requested for connecting rooms as we booked 2 rooms and the staff confirmed to us that there are connecting rooms available for us. But after we went in the room, both rooms are not connected although the 2 rooms were situated next to each other. Bellboy then helped us to inform the front desk and we waited for another 0.5 hour in one of the room, before changing to other connecting rooms. We then got a free upgrade for one of the room to suite, which is connected to the superior room beside it. Before we moved in to the connecting rooms, we were notified that one of the room still not cleaned and they needed 30 mins to clean the room. We were OK with that and just stayed in the suite room first while waiting for them to clean the other room. But after 30 mins, there was no house keeping carried out in the room. We went down to front desk again and started to get impatient, as more than 2 hours already over and we still couldn't get a proper rest in the room. We then got a complimentary extra bed after requested for that. And finally, housekeeping did their job and gave us some extra towels. The whole process took more than 2 hours which was unacceptable. Despite this, the facilities of the hotel were great especially the pool. The hotel features a olympic size pool with few other smaller size pools available. The view of lakeside is awesome too. Rooms are great and spacious. I will come back to this hotel again but before that, I would like to see improvement on the staff performance, to make every customers feel warm and welcomed.
Vivi L. Families with older children Indonesia, September 6, 2014
Comfortable stay with clean and tidy room

Good location , clean and tidy room and friendly staff
8
It was a pleasure to stay at The Holiday Villa & Suites. The room is clean and tidy , good room size. Convenient location , close to university , shopping and restaurants.The staffs are very helpful and friendly. Will definitely be back for my next visit.
Shalini P. Families with older children Bangladesh, July 31, 2014
Blissful holiday

Clean, comfortable, spacious rooms. Efficient staff. Great facilities.
9.3
Spacious , clean rooms. Delicious and varied buffet. Awesome facilities like bowling , swimming pool, restaurants, daily shuttle to nearby shopping malls etc.. Quick check-in, efficiency all-round.
Susila K. Families with older children Malaysia, July 14, 2014
Comfortable

Friendly staff
7.7
Comfortable , ideal location , large swimming pool
Gan W. Families with older children Malaysia, June 29, 2014
Great

Nice & clean room with friendly staffs
7.7
it was nice with poll view and also the staff really friendly & really fast room service
Theng-Hian N. Families with older children Singapore, June 20, 2014
Great View of the Lake

View, food, amnieties
7.3
This is our second trip. The newly refurbished rooms were great. Some corner units were humongous!
Chelladurai A. Families with older children Singapore, June 15, 2014
Perfect for a family w adult kid n 2 children.

Front desk service Swimming pool Huge room
9
Near perfect for me as i was well attended by staffs
Khairul A. Families with older children Malaysia, June 2, 2014
poor room service

no comment
6.3
1. no towel prepared, asking operator (by call) at 2pm, only getting the towel late 10pm 2. air conditioning thermostat seemly not working, quite not conducive (hot) 3. toilet water (pipe flow) - flowing too low, seem like no pressure at all
Nina T. Families with older children Australia, June 2, 2014
A big international hotel with budget prices.

clean, huge rooms, good location
8
comfortable rooms, nice views of swimming pools and city. good international buffet breakfast.

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Customer Reviews - Holiday Villa Hotel & Suites Subang, Kuala Lumpur

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