The 20th floor will be going through renovation works from April 1st until July 31st. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
Note that service hours are only available from Monday to Friday.
In accordance to local tax legislation, all non-Colombian guests on the country for tourism have the right to be exempt from paying TVA fees. They are required to show their passport with the PIP-5 and PTP-5 or Visa TP-11 upon check-in to apply for such exemption.
All minors must present their ID when checking-in. Should they not be in the company of their parents, they must submit an authenticated document completed and signed by at least 1 parent.
Please note, all residents abroad, both Colombian citizens living outside Colombia and foreign guests, are tax-exempt when purchasing a tourist package (accommodation plus service).
The property offers parking at 2 locations nearby: 1 with a surcharge, and 1 free of charge but with limited availability.